Bita Heydari Garavand
Brisbane,QLD
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Gelatissimo
01.2019 - 06.2022
- Upheld company standards and compliance requirements for operations and cleanliness
- Positioned skilled staff in key areas throughout shifts to optimize department productivity
- Provided coaching and reinforcement of standards to foster superior performance from crew members and others throughout the organization
- Coordinated shift-based inventory receiving, auditing, and restocking
- Produced gelato for the store, following health and safety policies and regulations.
Education
Bachelor of Behavioural Science (Psychology) -
Queensland University of Technology
Skills
- Strong leadership abilities developed as a Shift Manager at Gelatissimo, effectively coaching and motivating teams to achieve exceptional performance
- Proficient in inventory management and restocking, ensuring efficient operations and optimal product availability
- Excellent interpersonal and communication skills, facilitating productive collaboration with colleagues and clients
- Collaborative team player with the capability to make independent decisions as needed
- Demonstrated problem-solving skills, adept at identifying issues and implementing effective solutions to meet customer needs
- Exceptional time management skills, adept at prioritizing tasks, managing competing demands, and meeting deadlines
- Resilient and adaptable, maintaining composure in fast-paced environments and responding positively to changing work demands
- Committed to continuous learning and personal development to stay up to date on current of industry trends and best practices
- Adherence to health and safety regulations, including The Food Act 2006, ensuring compliance while producing gelato at Gelatissimo
- Bilingual proficiency in English and Farsi, enhancing communication capabilities with diverse clientele
Certification
- Certificate II in Health Support Services 2021
- First Aid certificate 2021
- Hand hygiene certificate 2021
References
Available upon request
Timeline
Shift Manager
Gelatissimo
01.2019 - 06.2022
Bachelor of Behavioural Science (Psychology) -
Queensland University of Technology
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