Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Bitelhem Frezgi

Bitelhem Frezgi

Bookkeeper, Customer Service
Melbourne,VIC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bookkeeper position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking as bookkeeper and manager position. Offering excellent communication and good judgment. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Bookeeper/Xero,

Alpha Cooling And Heating
Melbourne, Vic , Victoria
06.2019 - 02.2020
  • Maintained energy and enthusiasm in fast-paced environment.
  • Improved operations through consistent hard work and dedication.
  • Monitored company inventory to keep stock levels and databases updated.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Customer Service

McDonald's
Melbourne, VIC
02.2015 - 03.2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree -

Sunshine College
Melbourne, VIC
02.2014 - 10.2015

No Degree - Certificate IV in Accounting

Victoria University
Melbourne, VIC
02.2016 - 10.2016

No Degree - Diploma of Accounting

Victoria University
Melbourne, VIC
07.2017 - 11.2018

Bachelor of Accounting - Bachelor of Accounting

Swinburne University of Technology
Melbourne, VIC
03.2020 - Current

Skills

Teambuilding

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bachelor of Accounting - Bachelor of Accounting

Swinburne University of Technology
03.2020 - Current

Bookeeper/Xero,

Alpha Cooling And Heating
06.2019 - 02.2020

No Degree - Diploma of Accounting

Victoria University
07.2017 - 11.2018

No Degree - Certificate IV in Accounting

Victoria University
02.2016 - 10.2016

Customer Service

McDonald's
02.2015 - 03.2016

No Degree -

Sunshine College
02.2014 - 10.2015
Bitelhem FrezgiBookkeeper, Customer Service