Bitelhem Frezgi
Bookkeeper, Customer Service
Melbourne,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bookkeeper position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking as bookkeeper and manager position. Offering excellent communication and good judgment. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Bookeeper/Xero,
Alpha Cooling And Heating
Melbourne, Vic , Victoria
06.2019 - 02.2020
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Monitored company inventory to keep stock levels and databases updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service
McDonald's
Melbourne, VIC
02.2015 - 03.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree -
Sunshine College
Melbourne, VIC 02.2014 - 10.2015
No Degree - Certificate IV in Accounting
Victoria University
Melbourne, VIC 02.2016 - 10.2016
No Degree - Diploma of Accounting
Victoria University
Melbourne, VIC 07.2017 - 11.2018
Bachelor of Accounting - Bachelor of Accounting
Swinburne University of Technology
Melbourne, VIC 03.2020 - Current
Skills
Teambuilding
Excellent Communication
Active Listening
Teamwork and Collaboration
Multitasking Abilities
Interpersonal Communication
Organization and Time Management
Data Entry
Problem-Solving
Training and Development
Planning and Coordination
Dependable and Responsible
Maintenance and Repair
Cultural Awareness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bachelor of Accounting - Bachelor of Accounting
Swinburne University of Technology
03.2020 - Current
Bookeeper/Xero,
Alpha Cooling And Heating
06.2019 - 02.2020
No Degree - Diploma of Accounting
Victoria University
07.2017 - 11.2018
No Degree - Certificate IV in Accounting
Victoria University
02.2016 - 10.2016
Customer Service
McDonald's
02.2015 - 03.2016
No Degree -
Sunshine College
02.2014 - 10.2015