BITSON GEORGE
Brisbane,Australia
Summary
Highly skilled Support Engineer with extensive experience in managing and maintaining enterprise IT infrastructures. Proficient in deploying, configuring, and administering Windows Server environments, VMware ESXi, and Active Directory. Demonstrated expertise in automating system tasks using PowerShell scripting and optimizing network performance through advanced configuration and monitoring tools. Adept at implementing disaster recovery solutions, managing virtualized environments, and ensuring system security compliance. Proven ability to troubleshoot complex technical issues, streamline IT operations, and enhance overall system reliability and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Cross River Rail Delivery Authority
Brisbane, Australia
11.2022 - Current
- Administered enterprise-grade Windows and Linux servers, ensuring high availability, security, and optimal system performance through routine patching, upgrades, and configuration management.
- Monitored and analyzed system performance metrics in real-time using tools like SolarWinds, or Zabbix, proactively identifying and resolving potential issues to maintain uptime and reliability.
- Deployed, configured, and maintained operating systems, virtual environments (VMware/Hyper-V), and enterprise applications, ensuring seamless integration and efficient operations.
- Authored and maintained comprehensive technical documentation, including system configurations, deployment guides, and troubleshooting procedures, to streamline IT operations and support workflows.
- Utilized IT service management (ITSM) tools such as ServiceNow or Jira to track incidents, manage service requests, and improve SLA adherence through efficient resolution processes.
- Implemented and managed Active Directory, DNS, DHCP, and Group Policies, optimizing network authentication and resource access across the organization.
- Facilitated training and knowledge-sharing sessions for IT staff, focusing on advanced troubleshooting techniques, automation with PowerShell scripting, and best practices for infrastructure management.
IT Helpdesk Engineer
Greenlight Worldwide
07.2022 - 10.2022
- Delivered Tier 1 technical support for service delivery teams, addressing complex client-specific IT challenges
- Provided on-premises technical assistance, resolving hardware and software malfunctions in diverse enterprise environments
- Managed and supported desktop infrastructure, including Windows OS, Microsoft Office suite, and server systems
- Ensured robust data protection through backup solutions and disaster recovery (DR) technology implementations
IT Systems Specialist
Espirit Di Vie
10.2021 - 06.2022
- Optimized end-user productivity through system enhancements, proactive troubleshooting, and structured training programs
- Engineered and executed preventive maintenance schedules, reducing system downtimes and incident frequencies
- Documented IT support processes and procedures, enabling efficient resolution of recurring technical issues
- Diagnosed and rectified critical network and server anomalies to maintain high availability of services
IT Systems Administrator
Maruti Laser
03.2017 - 02.2019
- Conducted root cause analysis and resolution for software and hardware faults, minimizing system disruptions
- Designed and implemented virtualized environments using VMware, enhancing scalability and resource allocation
- Configured and administered file servers, print servers, and application servers for enterprise workflows
- Delivered Tier 2 and Tier 3 support for diagnosing intricate technical issues, leveraging advanced troubleshooting techniques
- Upgraded and maintained UNIX and Windows operating systems to align with evolving organizational requirements
Education
Master's - IT
Griffith University
Gold CoastBachelor's - IT
University of Mumbai
MumbaiSkills
- Windows Server
- VMware ESXi
- Azure Active Directory (Azure AD)
- Active Directory Group Policy Management
- PowerShell scripting
- SQL database management
- Microsoft 365 Administration
- Exchange Server Management
- VMware vSphere
- Network configuration
- Virtual Private Networks (VPNs)
- Backups
- Disaster recovery (DR) planning
- Advanced diagnostics for hardware and software issues
- Ticketing systems (ITIL-based workflows)
- Standard operating procedure (SOP) development
- Technical documentation
- User onboarding
- Knowledge transfer
Certification
- Microsoft 365 Fundamentals (MS-900) Cert Prep: Cloud Concepts, 01/01/22
- Microsoft Azure: Active Directory Administration
- CompTIA Network+
- CompTIA Security+
- VMware Certified Professional (VCP-DCV)
- ITIL Foundation Certification
- Microsoft Certified: Azure Administrator Associate
References
References available upon request.
Timeline
IT Support Engineer
Cross River Rail Delivery Authority
11.2022 - Current
IT Helpdesk Engineer
Greenlight Worldwide
07.2022 - 10.2022
IT Systems Specialist
Espirit Di Vie
10.2021 - 06.2022
IT Systems Administrator
Maruti Laser
03.2017 - 02.2019
Master's - IT
Griffith University
Bachelor's - IT
University of Mumbai
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