Summary
Overview
Work History
Education
Hobbies and Interests
Timeline
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BIVEK BARAL

Darwin,Northern Territory

Summary


"I am a dedicated customer service advisor, driven by the opportunity to provide exceptional support. I am actively seeking a role within a dynamic company where I can utilize my expertise in communication, problem-solving, and empathy to enhance customer satisfaction. I am committed to fostering positive relationships and continuously improving my skills to contribute to the company's success."

Overview

6
6
years of professional experience

Work History

Manager

Little L
Sydney, NSW
07.2018 - Current
  • Received 'Employee of the Month' award for exceptional customer service
  • Achieved consistently high customer satisfaction ratings, exceeding company benchmarks
  • Implemented new customer feedback system, improving response times and engagement
  • Contributed to a 15% increase in sales through effective upselling and cross-selling.

Customer service

Coles Group
Sydney, NSW
02.2023 - 12.2023
  • Provide exceptional customer service, effectively resolving inquiries and issues
  • Utilize strong communication and problem-solving skills to address customer needs
  • Maintain accurate records and ensure high levels of customer satisfaction

Customer service representative

Mobile expert
Warringah Mall, Sydney
04.2022 - 03.2023
  • Deep product knowledge of mobile phones, features, and specifications
  • Proficiently showcasing mobile phone features and functionality
  • Focus on providing excellent customer service and addressing customer concerns

Education

Bachelor of Information Technology -

Federation University
07.2021

Hobbies and Interests

  • Personal Projects
  • Gaming
  • Programming

Timeline

Customer service

Coles Group
02.2023 - 12.2023

Customer service representative

Mobile expert
04.2022 - 03.2023

Manager

Little L
07.2018 - Current

Bachelor of Information Technology -

Federation University

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BIVEK BARAL