Bivek Giri

Motivated ICT Support Officer and Cybersecurity Graduate with 3+ years' experience in technical support, networking, and security assessment. Skilled in Windows/macOS support, Active Directory, Microsoft Entra, helpdesk ticketing systems, and penetration testing, with a strong focus on reducing incidents and delivering effective, customer-focused solutions. Excellent communication and problem-solving abilities.

Hacking and Pentesting Android Applications, Udemy

Fortinet Certified Fundamentals Cybersecurity, Fortinet

• Proficient in supporting and troubleshooting Windows and macOS operating systems
• Experienced in Active Directory and Microsoft Entra for user and permission management
• Fundamental knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and firewall configuration
• Familiar with common help desk ticketing systems such as OS ticket.
• Skilled in diagnosing and resolving hardware and software issues
• Knowledgeable in remote desktop tools and endpoint protection software
• Experienced with Microsoft 365 Suite and general office productivity software
• Understanding of web servers (Apache, Nginx) and scripting/programming languages
• Strong customer service, interpersonal, and communication skills

• Analyzing Vulnerabilities in Medical Mobile Applications, Conducted penetration tests on Australia's top 10 health mobile apps using MobSF & Burp Suite., Identified insecure storage or communication vulnerabilities in 90%+ of apps.
• Network Infrastructure Setup and Active Directory Management, Designed and implemented an enterprise-level secure network using Windows Server & Active Directory., Configured group policies for automated updates and access control., Improved resource sharing reliability and reduced unauthorized access incidents.

• Excellent interpersonal skills, demonstrated through 3+ years of delivering Level 1 and 2 IT support across enterprise and education environments, effectively communicating technical solutions to non-technical users.
• Strong problem-solving abilities, developed by independently diagnosing and resolving complex hardware and software issues while working as a Freelance Network Engineer.
• Effective time management and multitasking, honed by successfully balancing full-time professional roles while pursuing a Master of Cybersecurity degree.
• Customer-centric approach, shown by consistently providing timely and user-focused support that improved incident resolution times by 20% during my role as a System Support Executive.