Bivek Nath Mishra
Night Auditor
Alice Springs,NT
Summary
Welcoming Night Auditor with [6 ] months of experience in customer service and financial reconciliation. Skilled at completing [Type] tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Versatile hospitality professional with background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Experienced [Branch Manager) with over [6] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Night Auditor
Lasseters Centre Of Entertainment
07.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Customer Service Assistant
Woolworths Supermarket
02.2022 - 09.2022
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
Branch Manager
Life Insurance Corporation Nepal Ltd.
01.2007 - 10.2013
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve operations.
Education
MBA - Accounting
Kings Own Institute, Sydney, Australia
Sydney, NSW, Australia11.2017
Skills
- Supply Replenishment
- Resource Allocation
- Checking Guests In and Out
- Charge Posting
- Account Reconciliation
- Mail and Packages
- Managing Reception
- Report Generation
- Time Management
- Financial Management
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Night Auditor
Lasseters Centre Of Entertainment
07.2022 - Current
Customer Service Assistant
Woolworths Supermarket
02.2022 - 09.2022
Branch Manager
Life Insurance Corporation Nepal Ltd.
01.2007 - 10.2013
MBA - Accounting
Kings Own Institute, Sydney, Australia
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