Biyao Ma
Homebush,NSW
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
10
10
years of professional experience
Work History
Supply Chain Engineer
JD.com
09.2022 - 09.2024
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
- Implemented advanced analytics tools, improving demand forecasting accuracy and supporting more informed decision-making processes.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Reduced inventory holding costs through effective demand planning and supplier management strategies.
Supermarket Store Manager
Foodworks Melbourne
08.2018 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supermarket Worker
Foodworks Melbourne
01.2015 - 08.2018
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Master of Engineering Management - Project Management
University of Melbourne
Parkville, VIC06-2022
Bachelor of Civil Engineering - Civil Engineering
Monash University
Clayton, VIC02-2021
Skills
- Strong multi-tasking
- Friendly and outgoing
- Stock management
- Store operations
- Sales professional
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Supply Chain Engineer
JD.com
09.2022 - 09.2024
Supermarket Store Manager
Foodworks Melbourne
08.2018 - 08.2022
Supermarket Worker
Foodworks Melbourne
01.2015 - 08.2018
Master of Engineering Management - Project Management
University of Melbourne
Bachelor of Civil Engineering - Civil Engineering
Monash University
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