Bjorn Jonkman
Kalkallo,VIC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation and technical systems, extensive self management and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
17
17
years of professional experience
Work History
Senior Administrator
Stellar Virtual Consulting
08.2021 - Current
- Allocated services and resources to improve and maintain services and enhance profitability.
- Developed strategies to maximize revenue, control expenses and improve performance goals of department.
- Trained staff to properly execute programs and services.
- Developed effective improvement plans in alignment with goals and specifications.
Ramp Performance Manager
Swissport
11.2020 - 07.2021
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Led teams and supervisors to drive results and meet operational, quality and safety goals and liaising with key stake holders.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
Ground Operations Coordinator
Swissport
12.2018 - 11.2020
- Provided direction and guidance to large scale teams in order to achieve targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Modifying rosters to suite schedule updates and fatigue management
Ramp Duty Manager
Swissport
06.2016 - 12.2018
- Trained employees in essential job functions.
- Responded to key stake holders concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Inspected equipment to identify issues, ensuring adequate supply to maintain consistent inventory.
Ramp Supervisor & Trainer
Swissport
03.2015 - 06.2016
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Kept ground staff in line with airport, CASA, OH&S Act and other applicable regulations.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Ramp Baggage Handler
Swissport
09.2014 - 03.2015
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Observed safety and privacy procedures in handling passengers' property.
- Transferred luggage from aircraft to collection areas safely using ground equipment.
Park Supervisor
Dialled Indoor Skate Park
07.2013 - 09.2014
Holiday in Europe
03.2013 - 07.2013
Department Manager
Coles Supermarkets
09.2011 - 02.2013
Vehicle Detailer
Farmer Autovillage
07.2009 - 09.2011
Seamanship Combat Specialist
Royal New Zealand Navy
03.2007 - 06.2009
Education
Certificate III Warehousing Systems -
BAWM Group
Craigieburn, VIC08.2014
Skills
- Problem Solving
- Time Management
- Strong Leadership
- System Analysis
- High Computer Literacy
- Conflict Resolution
- Continuous Improvement Planning
- Stakeholder Relations
Timeline
Senior Administrator
Stellar Virtual Consulting
08.2021 - Current
Ramp Performance Manager
Swissport
11.2020 - 07.2021
Ground Operations Coordinator
Swissport
12.2018 - 11.2020
Ramp Duty Manager
Swissport
06.2016 - 12.2018
Ramp Supervisor & Trainer
Swissport
03.2015 - 06.2016
Ramp Baggage Handler
Swissport
09.2014 - 03.2015
Park Supervisor
Dialled Indoor Skate Park
07.2013 - 09.2014
Holiday in Europe
03.2013 - 07.2013
Department Manager
Coles Supermarkets
09.2011 - 02.2013
Vehicle Detailer
Farmer Autovillage
07.2009 - 09.2011
Seamanship Combat Specialist
Royal New Zealand Navy
03.2007 - 06.2009
Certificate III Warehousing Systems -
BAWM Group
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