Stephenie Estanislao

• Administering medication, including BGL check and insulin injections
• Assist participants with meals and care routine
• Manage rosters for 2 SILs and collaborate with Coordination.
• Liaising with families and stakeholders
• Handling house budget and ordering weekly supplies.
• Efficient and effective charts & documentation processing.
• Ensuring participants are well connected in their community
• Ensuring BSP plans ar followed
• Managed conflict resolution among participants and team members, fostering a positive and collaborative work environment.
• Medication management
• Incident reporting
• Participate in emergency after hours roster
• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

*Every Monday only, finishing by end of April.

• Documented patient information, treatment plans, and patient responses.
• Conducted consultation to gain more information about patient's presenting condition based on symptoms and previous medical history etc.
• Detailed notes & updating patient file and doctor's notes for the dermatologist.
• Tracked progress according to goals for interventions.
• Assessed clients' mental health needs, developed treatment plans and monitored progress.
• Developed strategies to help patients cope with stress and anxiety and build resilience.
• Deliver patient assessment summary to the Dermatologist and assist in creating a treatment plan.
• Monitor patient improvement and review care plan.
• Schedule follow up appointments to check on client's treatment progress.

• Assist passengers in the tarmac and navigating them to their route safely

• Communicating between service and the aircraft crew for both departure and arrival

• Conducting seat checks

• Checking bags are tagged for PHLs

• Worked flexible hours; night, weekend, and holiday shifts.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Used coordination and planning skills to achieve results according to schedule.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Assist wheelchair passengers for both departure and arrival, taking them through customs, border checks, gates and lounges.

• Managed and led activities promoting growth in mental, emotional and educational areas.

• Completed necessary reports and documentation to maintain thorough, accurate case records. Encouraged youth clients to develop own activities and leadership skills through group discussions. • • Provided key emotional support to special needs youth. Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.

• Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.

• Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.

• Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.

• Applied clinical and behavioral knowledge to maintain safety during crisis moments. Interviewed clients individually and in group and family sessions to assess situations and determine available resources and services.

• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Provided key emotional support to special needs youth.

• Worked with clients to improve life choices and maximize benefits of programs.

Prepare and package loan documentation for clients and business associates

• Ordering property valuation and processing payments • Customer retention • Credit Checks, Title Searches, Broker Search, Accountant Searches, ABN checks Providing professional and exceptional customer service to all customers including investors, stakeholders, brokers, executives and BDMs.

• Training new staff and providing them with necessary training materials. Overseeing their progression and providing consistent 1 on 1 catch ups.

• Pioneered the Rate Review Team Trained all operations staff with new introduced systems like IDyou (Identification verification sotfware) and other internal systems.

• Led the Asset Retention Team - a new created team that focuses on customers who has expressed interest in discharging their loan and working on a new offer to retain customers. (Better interest rate, refinance options etc)

• Overseeing the team's daily performance and task SLAs.

• Daily reporting and presenting relevant data in meetings / reporting to higher management.

• Taking escalation calls and complaints

Supporting clients with disabilities (Spinal cord injury, cerebral palsy, autism, brain injury, learning disability etc)

• Drove clients safely to social activities and appointments.

• Adhered to company requirements for patient interactions and care standards.

• Provided high level of physical support by lifting, adjusting and moving clients. Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

• Kept accurate records for client files and handled related paperwork.

• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

• Collaborated with parents on home care and support for children with disabilities. Worked with children and parents to closely monitor and record social, behavioral and academic growth.

• Entertained, conversed and read aloud to keep patients mentally alert.

• Conferred with supervisor to discuss patient condition and medical care.

• Designed individualized plans detailing daily activities and needs for patients.

• Kept detailed daily logs with care actions, patient behaviors and incidents.

• Checked medication schedules and logged for correct time frame administering

• Prepared nutritious meals to meet individual dietary needs for clients.

• Maintained safety with tidy, clean and hazard-free home environments.

• Drove clients safely to social activities and appointments.

• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs. Worked with children and parents to closely monitor and record social, behavioral and academic growth.

• Provided high level of physical support by lifting, adjusting and moving clients.

• Entertained, conversed and read aloud to keep patients mentally alert.

• Transported patients via wheelchair to and from rehabilitation and daily activities.

• Kept detailed daily logs with care actions, patient behaviors and incidents.

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analyzed credit scores to determine borrowers' creditworthiness.
• Made decisions and recommendations about extending lines of credit.
• Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
• Gathered loan documentation for underwriting.
• Negotiated payment plans and loan terms with delinquent customers.
• Performed credit reviews on corporations to assess financial conditions.

• Assessed credit risk and loan suitability

• End to end loan processing

• Non conformed loan

• Credit checks

• Analyzing loan documents

• Manual checking of income and liabilities

• Conducting employment checks

• Customer Interview to discuss declared income and expenses

• Credit decision making

• Communicating outcome of application to clients

• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Analyzed credit scores to determine borrowers' creditworthiness.

• Provide trouble shooting for equipment errors or send out maintenance service to customers depending on issues - Process business orders for all CCA products - General inquiries
• Handle complaints and escalations From August 2011
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Navigated multiple computer systems and applications to find information.
• Managed small team of 4 taking equipment inquiries and business calls -Handled team roster and leave management
• Review call records and provide feedback to team members -Scheduled 1:1 and group trainings based on performance
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.