Airport Service Agent. (PAX)
SriLankan Airlines Limited
- Assisted with check-in process for departing flights including verifying passenger identification and processing ticketing requests.
- Provided assistance to passengers with special needs or disabilities.
- Monitored the boarding of aircrafts and ensured all safety regulations were met.
- Helped load luggage onto planes in a timely manner.
- Handled customer complaints in a professional manner and resolved issues quickly.
- Conducted pre-flight security checks for passengers and their belongings.
- Filled out paperwork for lost or damaged baggage claims filed by passengers.
- Managed gate, ramp and cabin services for each flight.
- Oversaw employee work schedules and delegated daily assignments.
- Greeted passengers, answered inquiries and directed them to appropriate areas.
- Communicated flight information, gate changes and other important announcements over the PA system.
