Overview
Work History
Education
Skills
Timeline
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Blade Hollier

Latham,Australian Capital Territory

Overview

2
2
years of professional experience

Work History

Customer Service Officer

Services Australia
Greenway, Australian Capital Territory
05.2023 - 02.2024
  • Provided customer service in a courteous and professional manner.
  • Resolved customer issues in an efficient and timely manner.
  • Mentored new service officers since Jan 2024.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Kept records of customer interactions, thoroughly recording details of inquiries.
  • Made outbound calls to obtain account information.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.

Crew Member

Guzman Y Gomez
Belconnen, Australian Capital Territory
11.2021 - 05.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for customers.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Presented orders to guests within anticipated service times.
  • Maintained safe food handling practices to prevent germ spread.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Education

Year 12 Certificate -

Erindale College
Erindale, ACT
10-2022

Year 10 Certificate -

Canberra High School
Belconnen, ACT
11-2020

Skills

  • Account Management
  • Membership Renewals
  • Service Recommendations
  • Account Investigation
  • Inbound Call Management
  • Complaint Handling
  • Call Center Operations
  • Data Entry
  • Customer Support
  • Payment Processing
  • Technical Support
  • Customer Service
  • Food Preparation
  • Safe Food Handling
  • Heavy Lifting
  • Clear Communication
  • Visual Communication
  • Cash Handling
  • Teamwork and Collaboration
  • Safety Awareness
  • Problem-Solving
  • Cleaning
  • Taking Orders
  • Integrity and Honesty

Timeline

Customer Service Officer

Services Australia
05.2023 - 02.2024

Crew Member

Guzman Y Gomez
11.2021 - 05.2023

Year 12 Certificate -

Erindale College

Year 10 Certificate -

Canberra High School

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Blade Hollier