Blade Hollier
Canberra,Australia
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Conscientious Customer Service Officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
- Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Centrelink Call Centre
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Responded to customer calls to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Crew Member
Guzman Y Gomez
11.2021 - 05.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
Education
Year 12 Certificate -
11.2022
High School Diploma -
11.2020
Skills
- Call Centre Operations
- Issue and Complaint Resolution
- Process Transactions
- Customer Account Management
- Documentation
- Inbound and Outbound Calling
- Payment Processing
- Customer Support
Timeline
Customer Service Officer - Centrelink Call Centre
05.2023 - Current
Crew Member - Guzman Y Gomez
11.2021 - 05.2023
Erindale College - Year 12 Certificate,
Canberra High School - High School Diploma,
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