BLAGICA PRENTOSKA
WESTMINTER
Summary
Experienced in medical office administration with a strong background in managing patient appointments, medical records, and front-desk operations. Focus on ensuring a smooth workflow and high levels of patient satisfaction. Ability to handle high-volume phone calls while maintaining confidentiality and providing excellent patient care and support.
Overview
20
20
years of professional experience
Work History
Assistant Manager (2IC)
GP WEST – OKELY MEDICAL CENTRE
08.2022 - Current
- Managing multiple Doctors, Nurses and Reception staff.
- Organising rosters for reception staff, nurses and weekend Dr's.
- Accreditation – organise and participate.
- Liaising with Insurance Companies, Lawyers and other Business's.
- Managing records and accounts of the practice.
- Result/Report Recall management.
- Managing physical facilities and equipment are maintained / serviced.
- Ensuring compliance with occupational health and safety regulations.
- Maintaining patient and practice confidentiality at all times.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Medical Receptionist
GP WEST – WOODLAKE VILLAGE MEDICAL CENTRE ELLENBROOK, OKELY MEDICAL CENTRE CARINE & NEWPARK MEDICAL CENTRE GIRRAWHEEN
02.2018 - 07.2022
- Booking in Patients for Doctor's and Clinic Nurse's
- Experience in Best Practice
- Helping patients and staff when required
- Scanning, Filing, shredding
- General clean-up of the clinic
- Privacy and Confidentiality kept at all times
- Use of various Microsoft Office programs
- Knowledge of Medical Benefits Scheme
- Sort Debtors Accounts
Medical Receptionist
THE HEIGHTS MEDICAL CENTRE - BRANCH OFF PERTH GP
03.2015 - 03.2016
- Booking in Patients for Doctor's and Clinic Nurse's
- Experience in Best Practice
- Helping patients and staff when required
- Scanning, Filing, shredding
- General clean-up of the clinic
- Privacy and Confidentiality kept at all times
- Use of various Microsoft Office programs
- Knowledge of Medical Benefits Scheme
Medical Receptionist
PILBARA HEALTH NETWORK
03.2010 - 06.2013
- Booking in Patients for Doctor, Clinic Nurse and Allied Health.
- Experience in Best Practice, PracSoft and Medical Director.
- Helping patients and staff when required.
- On Site Drug Testing (Monthly for Pilbara Iron Contractors) with Clinic Nurse.
- Scanning, Filing, shredding.
- Maintained current and accurate medical records for patients.
- Privacy and Confidentiality kept at all times.
- Use of various Microsoft Office programs.
- Knowledge of Medical Benefits Scheme.
Medical Receptionist
GEMINI MEDICAL CENTRE
08.2005 - 12.2010
- Booking in Patients for Doctor and Clinic Nurse
- Experience in Best Practice, PracSoft and Medical Director
- Helped patients complete necessary medical forms and documentation.
- Experience in dispensing Pharmacy with Doctor's signature of siting medication
- Scanning, Filing, shredding
- General clean-up of the clinic
- Privacy and Confidentiality kept at all times
- Use of various Microsoft Office programs
- Knowledge of Medical Benefits Scheme
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Primary School -
Wickham Primary School
Wickham, WADiploma - Business Management
Thompson Education Direct
Wickham01.2004
Karratha Senior High School - High School
Karratha Senior High School
Karratha, WA01.2000
Skills
- Can work under pressure
- Able to work within a team and alone
- Great personality, considerate of others
- Good knowledge of computer programs
- Great with Time management
- Great at organising and filing
- Administrative tasks
Languages
Macedonian
Timeline
Assistant Manager (2IC)
GP WEST – OKELY MEDICAL CENTRE
08.2022 - Current
Medical Receptionist
GP WEST – WOODLAKE VILLAGE MEDICAL CENTRE ELLENBROOK, OKELY MEDICAL CENTRE CARINE & NEWPARK MEDICAL CENTRE GIRRAWHEEN
02.2018 - 07.2022
Medical Receptionist
THE HEIGHTS MEDICAL CENTRE - BRANCH OFF PERTH GP
03.2015 - 03.2016
Medical Receptionist
PILBARA HEALTH NETWORK
03.2010 - 06.2013
Medical Receptionist
GEMINI MEDICAL CENTRE
08.2005 - 12.2010
Primary School -
Wickham Primary School
Diploma - Business Management
Thompson Education Direct
Karratha Senior High School - High School
Karratha Senior High School
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