Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blair Danieli

Collaroy,NSW

Summary

Dynamic retail professional with extensive experience at David Jones, excelling in customer service management and store operations. Proven track record in training and mentoring teams, optimizing inventory management, and enhancing store merchandising. Recognized for driving revenue growth through strategic sales initiatives and fostering strong client relationships.

Overview

8
8
years of professional experience

Work History

Store Manager

David Jones
01.2019 - 12.2019
  • Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
  • Developed knowledge of inventory management systems to track stock levels and product availability.
  • Learned customer service protocols to address inquiries and resolve issues promptly.
  • Supported team members in maintaining store cleanliness and organization standards.
  • Observed sales strategies to understand merchandising techniques and promotional activities.
  • Collaborated with management to implement visual merchandising displays effectively.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Sales Manager

David Jones
02.2012 - 01.2015
  • Developed and implemented sales strategies to drive revenue growth and enhance market penetration.
  • Trained and mentored sales team members to improve performance and achieve targets consistently.
  • Analyzed market trends and customer feedback to refine product offerings and optimize pricing strategies.
  • Collaborated with marketing teams to create promotional campaigns that increased brand awareness and customer engagement.
  • Established partnerships with key stakeholders to expand distribution channels and enhance product visibility in target markets.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Attended industry events and conventions to expain sales opportunities.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Worked across numerous stores within the role, which allowed me to work with a vast range of employees and varying customer bases.

Stores include:

Elizabeth Street

Warringah mall

Chatswood chase

Hornsby

Tuggerah

Merchandise Manager (deputy Store Manager)

David Jones
08.2015 - 01.2019
  • Managed inventory levels to optimize stock availability and minimize excess products.
  • Collaborated with vendors to negotiate favorable purchasing terms and enhance product assortment.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Developed visual merchandising displays that improved customer engagement and enhanced store aesthetics.
  • Trained and mentored junior staff on best practices for merchandise presentation and inventory management.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Coordinated cross-functional teams to execute successful product launches within tight deadlines.
  • Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
  • Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.

Education

Certificate IV - Beauty Therapy

TAFE
NSW

Completion Of HSC -

St Lukes Grammer
Dee Why, NSW
2005

Skills

  • Customer service management
  • Training and mentoring
  • Store operations
  • Outstanding communication skills
  • Store merchandising
  • Retail inventory management

Timeline

Store Manager

David Jones
01.2019 - 12.2019

Merchandise Manager (deputy Store Manager)

David Jones
08.2015 - 01.2019

Sales Manager

David Jones
02.2012 - 01.2015

Certificate IV - Beauty Therapy

TAFE

Completion Of HSC -

St Lukes Grammer
Blair Danieli