Blair McPhee
Homebush
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain Team satisfaction and meet performance targets. Dynamic relationship-builder with organised nature and sound judgment focused on maximising team efficiency, and never compromise team safety.
Overview
19
19
years of professional experience
Work History
Store Manager
Target
11.2021 - Current
- Largest Trading store across NSW/QLD
- Proven track record of sales and profit achievement
- Retail stores experience in mass merchandising
- Competence in all aspects of Store Operations
- Strong skills in leading and engaging teams of 150-200 team members
- Business and financial acumen
- People and Customer engagement
- Resilient, adaptable and able to drive change
- Strategic business and future growth planning
- operating with commerciality to maximise profit, store sales.
- Know and understand customer, loyalty and demographics
- Inspire and drive change to deliver consistently high store standards
- Accountable to deliver safe workplace by identifying and reporting safety concerns and always leading by example
- Developing high performing team with development plans in place for all team members
- Regular 1:1 progress discussions with direct reports
- Full Audit compliance having consistently delivered 95-100% audit results
- Responsibility for store rostering, wages and expenditure
Store Manager
Target
07.2021 - 11.2021
- Proven track record of sales and profit achievement
- Retail stores experience in mass merchandising
- Competence in all aspects of Store Operations
- Strong skills in leading and engaging teams of 100-130 team members
- Business and financial acumen
- People and Customer engagement
- Resilient, adaptable and able to drive change
- Strategic business and future growth planning
- operating with commerciality to maximise profit, store sales.
- Know and understand customer, loyalty and demographics
- Accountable to deliver safe workplace by identifying and reporting safety concerns and always leading by example
- Developing high performing team with development plans in place for all team members
- Regular 1:1 progress discussions with direct reports
- Full Audit compliance having consistently delivered 90-100% audit results
- Responsibility for store rostering, wages and expenditure
Store Manager
Kmart
02.2021 - 07.2021
- Managed the transition of a Target to Kmart store
- Successfully closed down, a Target store with no safety issues and maximised profit.
- Re opened in two weeks to Kmart store.
- Recruited and onboarded 100 new Team Members for the transitions
- Managed 200+Team Members
- Responsible for store rostering, wages and expenditure
Store Manager
Target
05.2018 - 02.2021
- Successfully converted into new Store format, exceeding sales expectations
- Proven track record of sales and profit achievement
- Retail stores experience in mass merchandising
- Competence in all aspects of Store Operations
- Strong skills in leading and engaging teams of 100-130 team members
- Business and financial acumen
- People and Customer engagement
- Resilient, adaptable and able to drive change
- Strategic business and future growth planning
- operating with commerciality to maximise profit, store sales.
- Know and understand customer, loyalty and demographics
- Accountable to deliver safe workplace by identifying and reporting safety concerns and always leading by example
- Developing high performing team with development plans in place for all team members
- Regular 1:1 progress discussions with direct reports
- Full Audit compliance having consistently delivered 90-100% audit results
- Responsibility for store rostering, wages and expenditure
Assistant Store Manager
Target
02.2016 - 05.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Serving over 12000 customers per week
- Full Safety and General Business Audit, consistently delivering over 90% Audit Results, and 100% Safety Audit
- Work closely with the Store Manager
- Full Store rostering and delivering employee costs on a weekly basis
- Complete Payroll and Cash Administration procedures Daily
Store Support Manager
Coles Supermarket
11.2013 - 02.2016
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Oversee off all departments to ensure full compliance of Food Safety
- Ensure full compliance of both Customer and Team Safety
- Deliver on employee costs on a weekly basis
- Serving over 47000 customers per week
- Work closely with Key suppliers and representatives in promoting lines that suit the demographic of the store
Grocery Manager
Coles Supermarket
03.2013 - 11.2014
- Complete Responsibility of the store in absence of the Store Manager
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Maintaining a safe working environment
- Build off locations, ensuring these displays were built to standards and following plans and maintained
- Liaising with Customers, Team Members and supplier representatives
Grocery Manager
Coles Supermarket
09.2011 - 03.2013
- Complete Responsibility of the store in absence of the Store Manager
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Maintaining a safe working environment
- Build off locations, ensuring these displays were built to standards and following plans and maintained
- Liaising with Customers, Team Members and supplier representatives
- Implement new ordering system for the Region across 12 stores, going from Manual ordering to Easy Ordering. An automated ordering process. Coaching and developing all managers across the Region
Grocery Manager
Coles Supermarket
05.2008 - 09.2011
- Complete Responsibility of the store in absence of the Store Manager
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Maintaining a safe working environment
- Build off locations, ensuring these displays were built to standards and following plans and maintained
- Liaising with Customers, Team Members and supplier representatives
Customer Service Manager
Coles Supermarket
03.2007 - 05.2008
- Full Responsibility of the Service Area
- Demonstrated excellent customer service standards. This was measured by Mystery Shoppers. Within 12 months we achieved an uplift in Customer Service Excellence from 70% to 96%
- Responsible for the transfer of cash
- Responsible for cash reconciliation at the end of a Team Members shift
- Maintained strict wage budgets
- Training of new team members and any new procedures
- Resolution of all customer queries or complaints
- Store contact point for all in-bound Sales Representatives
Duty Manager
Coles Supermarket
05.2006 - 03.2007
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Duty Manager
Bi-Lo Supermarkets
04.2004 - 05.2006
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
High School Diploma -
Myrtleford High School
Myrtleford, VIC11.2004
Skills
- Employee Motivation
- Performance Monitoring and Evaluation
- Loss Prevention Policies
- Excellent Customer Service Skills
- Excellent Time Management Skills
- Works Autonomously or as a Team
- Excellent Written and Oral communication
- Honest Team Player
- High level increase in customer base and sales
- Proven track record for all Safety and Audit Compliance
- Rostering of Team Members 150
- Currently managing largest trading store in NSW/QLD
Additional Information
Full NSW Drivers Licence
Timeline
Store Manager
Target
11.2021 - Current
Store Manager
Target
07.2021 - 11.2021
Store Manager
Kmart
02.2021 - 07.2021
Store Manager
Target
05.2018 - 02.2021
Assistant Store Manager
Target
02.2016 - 05.2018
Store Support Manager
Coles Supermarket
11.2013 - 02.2016
Grocery Manager
Coles Supermarket
03.2013 - 11.2014
Grocery Manager
Coles Supermarket
09.2011 - 03.2013
Grocery Manager
Coles Supermarket
05.2008 - 09.2011
Customer Service Manager
Coles Supermarket
03.2007 - 05.2008
Duty Manager
Coles Supermarket
05.2006 - 03.2007
Duty Manager
Bi-Lo Supermarkets
04.2004 - 05.2006
High School Diploma -
Myrtleford High School
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