Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blair Roberts

Minden,QLD

Summary

Earnest individual with experience in the human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Employs empathy and patience to connect with individuals on an emotional level to provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide the best possible care and support. A dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong skills eager to secure a new position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to ensure professional and personal growth.

Overview

11
11
years of professional experience

Work History

Youth Worker - Oncall Officer

Allcare Australia
10.2022 - Current
  • Provide support and a high quality of direct care to young people who reside in Residential Care, and ensure their needs are met as outlined in their individual placement plans
  • Work collaboratively and professionally with Residential team members and the broader care team to ensure young person experiences consistent and considered care arrangement
  • Engage families where appropriate to ensure young people have the opportunity to reconnect, reunify and understand their family history
  • Contribute to to the development and implementation of individual, therapeutic, recreational or skills-development activities that are consistent with supportive care plans developed for each child while practising from a therapeutic/non-punitive framework
  • Be role model and demonstrate positive attributes that allow young people to learn and feel safe which reduces their vulnerability, builds resilience and encourages aspirations for their future
  • On-call Duties:
  • Manage emergency shift replacements and roster changes as advised/required
  • Demonstrate high levels of understanding of challenging behaviours, mental health concerns, disabilities, or high medical needs of young people
  • Sharing this knowledge with Mentors as needed
  • Ability to provide advice and guidance on how to manage crisis situations calmly and effectively.
  • Provided key emotional support to special needs youth

Community Engagement Officer/Trainer Coordinator

InCommunity- Tenancy Skills Institute
01.2019 - Current
  • Tenancy Skills Institute is a brand of inCommunity Inc, a not-for-profit organisation based in Ipswich, providing housing and homelessness services to young people, adults and families: The Community Engagement Officer role includes:
  • Delivering the Tenancy Skills course content and to asses students' competency
  • Community engagement including promoting and meeting with other organizations to ensure training meets the needs of clients
  • Engage with Departments and other organisations that work within the Community sector
  • Work with a diverse range of clients/Students
  • Work with Domestic violence, Drug and alcohol clients
  • Work with Child safety and children exiting care
  • Work with Youth Justice and their clients
  • Work with clients at risk of homelessness
  • Ensuring training records are accurate
  • Auditing and reporting around Tenancy Skills programs
  • Providing learning support to students and other trainers
  • Building training resources and working alongside the training manager to review and revise course content and learning activities
  • Completing lesson plans and implementing workarounds where needed to meet requirements of students
  • Ensuring Safe Work Practices
  • Liaise with external stakeholders including but not limited to Housing departments, other training organizations and real estate agencies
  • Maintaining student records and updating database
  • Student engagement and follow-up
  • Assisted with business communications via email, social media and mailings.
  • Conducted analysis of community needs and resources to support strategic plans.
  • Coordinated and implemented numerous meetings, forums and community events.
  • Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
  • Transcribe data and organized spreadsheets to record pledges, phone calls, and canvassing.
  • Write and distribute informational newsletters, give out representative contact information and educate community members about specific issues.

Property Manager

First National
01.2015 - 01.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Administered operations to handle needs of more than 200 tenants across 130 property units.

Car Sales

Holden Motor
01.2013 - 01.2015
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
  • Answered telephone and email inquiries from potential customers

Education

Associate Bachelor - Criminology

University Southern Queensland
Toowoomba
12.2024

Diploma Child And Family Intervention -

Tafe QLD
Gold Coast
2023

Diploma Community Services -

Tafe QLD
Brisbane South
2022

Certificate IV in Training And Assessment -

QLD Tafe
Ipswich, QLD
2022

Skills

  • Emotional Support Abilities
  • Data Collection and Entry
  • Mental Health Crisis Response
  • Cultural Awareness
  • Planning and Coordination
  • Critical Thinking
  • Self-Motivated
  • Multitasking Abilities
  • First Aid/CPR
  • Good Telephone Etiquette
  • Coaching and Development
  • Community Engagement
  • Adult Learning
  • Social Perceptiveness
  • Facilitate Group Discussions
  • Time Management
  • Incident Reports
  • Excellent Communication Skills
  • Complex Problem-Solving

Timeline

Youth Worker - Oncall Officer

Allcare Australia
10.2022 - Current

Community Engagement Officer/Trainer Coordinator

InCommunity- Tenancy Skills Institute
01.2019 - Current

Property Manager

First National
01.2015 - 01.2019

Car Sales

Holden Motor
01.2013 - 01.2015

Associate Bachelor - Criminology

University Southern Queensland

Diploma Child And Family Intervention -

Tafe QLD

Diploma Community Services -

Tafe QLD

Certificate IV in Training And Assessment -

QLD Tafe

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Blair Roberts