Driven Director with experience planning and coordinating all aspects of business management, development and operations. Proficient front office superivsor delivering exceptional service and responding to enquiries to meet clients needs. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work to ensure business growth within the trades sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director/General Manager of Operations
Leading Crane Services
Holden Hill, South Australia
10.2020 - Current
Oversee day to day operations of business activities – Staffing range between 2 - 6 employees
Delegated work to staff, setting priorities and goals.
Evaluated current systems and processes and developed plans for updating them as needed.
Created effective business plans to focus strategic decisions on long-term objectives.
Developed policies and procedures to ensure compliance with corporate standards.
Prepared staff work schedules and assigned team members to specific duties.
Built strong referral network to generate new business opportunities.
Recruited, trained, supervised, evaluated and mentored staff members.
Leveraged market knowledge and studied competitive landscape to drive revenue.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Researched and negotiated pricing to reduce cost of equipment and supplies.
Planned and implemented strategies to grow revenue.
Guided and motivated staff to drive maximum performance.
Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Supported work-life balance to improve staff morale.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Monitored market conditions and competitor activities to inform business decisions.
Formed and sustained strategic relationships with clients.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recommended corrective actions to conform to quality specifications.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Director/Operations Manager
BT Lifting Services
Melbourne, Victoria
10.2016 - 10.2019
Oversee day to day operations of business activities – Staffing range between 12 - 20 employees
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Supported work-life balance to improve staff morale.
Monitored progress by establishing plans, budgets and measuring results.
Managed staff, financials and key performance indicators to facilitate business operations.
Recruited, hired, and trained employees on operations and performance expectations.
Negotiated agreements with external partners such as contractors or consultants.
Generated reports to review data and issue corrective actions for improvements.
Implemented successful business strategies to increase revenue and target new markets.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Guided and motivated staff to drive maximum performance.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Implemented and prepared comprehensive business plans to expand business.
Mitigated business risks by working closely with staff members and assessing performance.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Drafted mission and vision statements to outline objectives and motivate employees.
Planned and implemented strategies to grow revenue.
Coordinated resources across departments to maximize productivity levels.
Cultivated and maintained relationships to promote positive work culture.
Heavy Industrial Electrician / Lifting Technician
West Crane Services
Laverton, Victoria
11.2014 - 10.2016
Preventative maintenance of lifting and materials handling equipment including overhead cranes, train and bus Jack systems, drop tables and Conveyor systems (Electrical, Hydraulical and Pneumatic)
Electrical and mechanical overhaul of lifting and materials handling equipment
Design, and install switchboards and cabling for heavy industrial Machinery
Disconnection of hoists and removal from cranes using Chain blocks, Slings and Lifting Jigs
Reinstall using same methods
Installation of long runs of conductor rail ensure continued straightness and smoothness in joins
Installation and set up of limit switches including Gravity return, snap switch and photo-electric sensors
Installation and set up of instruments including load cells and load limiters, positioning encoders, and brake wear indicators
Installation of Remote control systems on overhead cranes
Installation of 3phase motors, DOL, VSD and PLC controlled
Troubleshooting of Heavy lifting machinery including overhead cranes, jack systems and conveyor systems (Including PLC Controlled machinery)
Stong knowlodge of hoist braking systems, Electromagnetic and conical rotar brakes
Testing And commissioning of New and overhauled heavy industrial machinery
Carried out deflection tests on New overhead cranes to ensure they comply with permissible tolerances
Participated in all required training and site specific inductions whilst presenting myself in a professional manner to all clients
Liaising with customers to discuss maintenance and repairs following Scheduled servicing and breakdown callouts
Continue to keep up to date with relevant Australian standards.
Lifting Technician (Electrician)
Modular Cranes
02.2014 - 09.2014
Design, Wire and installation of switchboards and electrics for new and refurbished overhead cranes
Read and interpret Electrical schematic drawings
Electrical and mechanical preventative maintenance on a large range of overhead lifting equipment
Extensive fault finding on electrical systems for Lifting equipment
Participated in design and installation of Automation profibus systems controlling and monitoring overhead cranes
Design and Installation of Electrical exclusion zones for Lifting equipment
Mechanical repairs to overhead lifting equipment, including rope changes, wheel replacement, bearing replacement, Gearbox rebuilds
Installation and programming parameters for VSD Drives controlling new and existing motors
Attended sites for measure up of new installations of overhead cranes and runways.
Apprentice Electrician – Industrial and Solar Electrical
KLJ Electrical Services (Subcontracted from GNT Crane Services Approx 2 days a week)
12.2009 - 12.2013
Installation of Power and lighting circuits (domestic, commercial and industrial)
Complete solar installation, including design and build of frames, installation of panels complete wiring and commissioning of final system
Installation and Breakdown callouts on solar trackers in rural areas, Electrical and mechanical
Large underground wiring systems/civil works
Pits, pipes, and large cable pulls
Pre-fabricated joinery installation
Heavy commercial switchboard installations and upgrades
In depth Testing and fault finding procedures on industrial machinery
Installation and connection of large mains cable supply and various wiring systems.
Apprentice Electrician (Lifting Technician)
GNT Crane Services
12.2009 - 12.2013
Scheduled 3 monthly preventative maintenance servicing of lifting equipment
Design and wire switchboards ranging from simple 3 motion panels to extensive control panels
Extensive Electrical fault finding on a large range of lifting equipment and Industrial machinery
Attend breakdown callouts, Ascertain issues and carry out electrical and mechanical repairs as required on lifting equipment such as Overhead cranes and hoists, drop tables, Railway jacking systems and Conveyor systems
Fit out of bogies, mounting of hoists and wiring of all components on newly manufactured overhead crane bridges
Installed long runs of Conductor rail systems ensuring straightness and smoothness of all joins
Design and installation of complex exclusion zones within manufacturing environments to prevent overhead cranes colliding with Factory machinery
Completed major overhauls on Lifting equipment including complete strip inspect and repair any worn or damaged components
Installation of Remote control systems on Overhead Cranes
Read and interpret Electrical schematics.
Education
Cert III Electrotechnology - Electrocommunications
Swinburn Tafe
Rowville, VIC
03-2013
High School Diploma -
St Josephs College
Newtown, VIC
12-2009
Skills
Heavy Industrial, Overhead Crane, construction Electrician
Operations Management
Business Development
Project Coordination
Budget Control
Staff Management
Issues Resolution
Organizational Development
People Management
Financial Management
Hiring and Retention
Certification
Australian Electrical Licence - A Grade
Australian Safety Construction card
High risk Work licence – Boom Lift, Forklift
Current Australian Open Drivers Licence
Australian EWP ticket
Current First Aid and LVR Certificate
References
Matthew Weight, Co-director, Leading Crane Services, 0435 737 811
Digital Transformation Lead Architect at Tata Consultancy Services (Leading Telecom)Digital Transformation Lead Architect at Tata Consultancy Services (Leading Telecom)