Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Blaize Bornholm

Blaize Bornholm

Adelaide,SA

Summary

Administrative professional with extensive experience in customer service, reception, and call handling within healthcare and community service environments. Proven track record of managing high call volumes and addressing diverse client needs with empathy and professionalism. Proficient in multi-line phone systems, client databases, and scheduling software, ensuring efficient appointment coordination. Recognized for attention to detail, effective communication, and ability to maintain composure under pressure, delivering positive experiences for clients and colleagues.

Overview

7
7
years of professional experience

Work History

Receptionist

Hearing Sense
Adelaide , SA
01.2025 - Current
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.

Administrative Assistant

S & J Steel Fixing
03.2023 - Current
  • Provided comprehensive administrative support to project managers and field staff.
  • Managed calendars, scheduled meetings, and organised project documentation.
  • Created and maintained detailed project files, including technical specifications, work orders, and change orders.
  • Assisted in preparing reports and documentation for project reviews and audits.
  • Coordinated the procurement of steel and other materials, working with suppliers to ensure timely delivery and adherence to project requirements.
  • Managed inventory levels and reordering processes.
  • Acted as a liaison between project teams, clients, and suppliers.
  • Facilitated effective communication and coordination to resolve issues and support project needs.
  • Monitored project expenses and tracked financial transactions.
  • Assisted with the preparation of financial reports and budgets, ensuring accurate and timely processing of invoices.
  • Maintained up-to-date records of compliance with industry regulations and company policies.
  • Ensured that all necessary documentation was completed and filed correctly.

Administrative Assistant

SILK Laser Clinics
08.2022 - 03.2023
  • Managed a high volume of client appointments, including consultations and treatment sessions, utilising electronic scheduling systems.
  • Prioritised and resolved scheduling conflicts efficiently.
  • Oversaw daily office operations, including maintaining a clean and organised reception area, managing incoming and outgoing mail, and coordinating with other departments for smooth clinic operations.
  • Processed payments and managed billing queries.
  • Assisted with financial reporting and reconciled patient accounts to ensure accurate financial records.
  • Provided personalised service to clients, including follow-up communications and resolving any issues or concerns promptly.
  • Built and maintained positive relationships with clients to enhance their overall experience.
  • Maintained meticulous client records, including treatment histories, consent forms, and confidentiality agreements.
  • Ensured all records were up-to-date and compliant with legal and regulatory standards.
  • Coordinated clinic events such as open houses, seminars, and promotional events.
  • Assisted with logistics, marketing materials, and guest management to ensure successful outcomes.

Disability Support Worker

Access4U
07.2021 - 08.2022
  • Provided direct assistance with daily living activities, including personal hygiene, dressing, grooming, and mobility support.
  • Ensured the comfort and dignity of individuals with physical and/or intellectual disabilities.
  • Assisted in managing and de-escalating challenging behaviors using positive reinforcement and individualised support plans.
  • Implemented strategies to promote behavioral and emotional stability.
  • Monitored and recorded individuals' health conditions, including vital signs, medication adherence, and overall well-being.
  • Reported any changes or concerns to coordinators.
  • Developed and facilitated engaging recreational and therapeutic activities tailored to the interests and abilities of individuals.
  • Promoted social interaction and community participation to enhance quality of life.
  • Followed and implemented personalised care plans developed by healthcare professionals.
  • Assisted with goal setting and progress tracking to support individuals' personal and developmental goals.
  • Communicated effectively with families and caregivers to provide updates on individuals' progress and well-being.
  • Addressed any concerns and coordinated care plans with family members.
  • Ensured a safe and supportive living environment by adhering to health and safety regulations.
  • Maintained up-to-date knowledge of emergency procedures and responded appropriately to incidents.

Community Support Worker

Calvary Community Care
10.2018 - 07.2021
  • Provided personalised care and support to elderly and disabled clients, including assistance with daily living activities such as bathing, dressing, grooming, and mobility.
  • Ensured comfort, dignity, and respect in all interactions.
  • Assisted clients with household tasks such as meal preparation, light housekeeping, and managing personal affairs.
  • Ensured a clean and safe living environment that met clients' needs and preferences.
  • Planned and facilitated a range of recreational and therapeutic activities tailored to clients' interests and abilities.
  • Encouraged social interaction and community engagement to enhance overall quality of life.
  • Collaborated with other care workers, healthcare providers, and family members to deliver cohesive and effective support.
  • Participated in team meetings and contributed to care strategy discussions.
  • Offered transportation services for clients, including medical appointments, social activities, and community events.
  • Provided mobility support and guidance to ensure safe and accessible travel.
  • Delivered culturally sensitive care by respecting and incorporating clients' cultural backgrounds, traditions, and preferences into their care plans and daily interactions.

Education

First Aid And CPR
Adelaide, SA
05-2025

Diploma of Beauty Therapy -

One on One Tuition
01.2023

Certificate III - Individual Support

TAFE NSW
01.2017

Certificate II - Community Services

Robinson College
01.2015

Skills

  • Exceptional Customer Service
  • Communication Skills
  • Administrative Support
  • Adherence of Compliance and Regulations
  • Problem Solving
  • Confidentiality and Integrity
  • Data Entry and Analysis
  • Technology Proficiency
  • Customer service
  • Data entry
  • Problem solving
  • Telephone skills
  • Scheduling

References

References available upon request

Timeline

Receptionist

Hearing Sense
01.2025 - Current

Administrative Assistant

S & J Steel Fixing
03.2023 - Current

Administrative Assistant

SILK Laser Clinics
08.2022 - 03.2023

Disability Support Worker

Access4U
07.2021 - 08.2022

Community Support Worker

Calvary Community Care
10.2018 - 07.2021

First Aid And CPR

Diploma of Beauty Therapy -

One on One Tuition

Certificate III - Individual Support

TAFE NSW

Certificate II - Community Services

Robinson College

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Blaize Bornholm