Blake Adams
Aldgate,
Summary
Dynamic and dedicated professional with extensive experience at Yuki in the Hills, excelling in customer service and employee training. Proven ability to enhance guest satisfaction while efficiently managing orders and cash handling. Recognised for maintaining high food safety standards and fostering a collaborative team environment. Adaptable and organised, with a strong focus on achieving results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Yuki in the Hills
Aldgate
01.2023 - Current
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Performed opening and closing duties such as counting money, organizing supplies.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Explained menu items, took orders and delivered food courses according to instruction.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Assisted with training new front of house employees on procedures and policies.
- Answered phone inquiries, taking reservations and providing information as needed.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Kitchen Hand
Yuki in the Hills
Aldgate
06.2021 - 12.2023
- Maintained a neat work station throughout shift hours.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Disposed of garbage according to health regulations.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Cleaned dishes, pots, pans and utensils.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
Education
High School Diploma -
Heathfield High School
Adelaide Hills, SA12-2024
Skills
- Customer service
- Employee training
- Cash handling
- Time management
- Effective communication
- Multitasking and organisation
- Problem solving
- Critical thinking
- Schedule flexibility
- Teamwork
Certification
- South Australian Approved 'Responsible Service of Alcohol' Certificate
Timeline
Front of House Employee
Yuki in the Hills
01.2023 - Current
Kitchen Hand
Yuki in the Hills
06.2021 - 12.2023
High School Diploma -
Heathfield High School
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