Blake Anderson
Brisbane,Australia
Summary
Highly organized and proactive Executive Assistant with extensive experience in providing top-tier administrative support to senior executives at Suncorp. Demonstrated expertise in managing complex calendars, coordinating high-profile meetings, and handling confidential information with discretion. Skilled in travel arrangement, expense management, and document preparation, ensuring seamless executive operations. Adept at fostering strong relationships with stakeholders, both internal and external, to facilitate effective communication and collaboration.
Overview
4
4
years of professional experience
Work History
EXECUTIVE ASSISTANT TO ACTING EGM MOTOR CLAIMS
Suncorp
Brisbane, Australia
04.2024 - Current
- Supporting the HO Shannons Customer Claims, HO National Supply & Performance, EM of Customer & Process Excellence & the EM of Major Loss & Speciality
- Diary Management: Efficiently manage and prioritize email correspondence, schedule meetings, and maintain the Business Leader's calendar
- Prepare and distribute daily schedules, meeting agendas, and comprehensive meeting minutes to ensure smooth communication and follow-up actions
- Travel & Accommodation: Take responsibility for coordinating all aspects of travel arrangements for the Business Leader and team members, including booking flights, ground transportation, and hotel accommodations
- Ensure seamless travel logistics by providing detailed itineraries and adjusting as necessary
- Meeting Coordination: Organize and manage recurring meetings, including securing meeting rooms, coordinating video conferencing setup, arranging catering services, and ensuring all technical requirements are met
- Attending meetings as required and track key action items to ensure timely follow-up
- New Starter Onboarding: Oversee the onboarding process for new employees, including arranging security access, setting up workstations, issuing laptops, and ensuring telephony systems are in place
- Corporate Visa Reconciliation: Manage the monthly reconciliation of corporate Visa card transactions, ensuring all expenses are accurately recorded and documented.
- Prepare and submit monthly reports, and proactively address any discrepancies or account-related queries to maintain accuracy and compliance
- People Metrics Management: Maintain and update organizational charts, operational data, and employee directories to ensure accurate, up-to-date records
- Regularly update full-time equivalent (FTE) spreadsheets, and provide support for recruitment processes, including coordinating interviews and managing candidate information.
- Administrative Support: Provide comprehensive administrative support to the Business Leader by managing email correspondence, scheduling meetings, processing leave requests, and handling non-critical issues as they arise.
- Represented organization to stakeholders, including investors, clients, and partners
- Team Functions & Conferences: Plan and execute team events, conferences, and seminars by coordinating all logistical aspects such as venue selection, technical requirements, catering services, and travel arrangements.
TEAM COORDINATOR
Suncorp
Brisbane, Australia
09.2023 - 04.2024
- Oversaw financial management and budgeting processes to ensure fiscal responsibility
- Assisting in the planning and coordination in our events and meeting spaces held within the Suncorp Buildings Nationwide
- Workplace Calendar management for all Suncorp offices including Brisbane, Sydney, Melbourne and Adelaide
- Assisting Building Access to organize new starter passes and neighborhood floors
- Complete all meeting room configurations for Suncorp employees up to 180pax and ensure all audiovisual equipment is working
- Provide support for Workplace related issues and collaborate with other departments
- Assisting with mail and package handling, including receiving, sorting, and distributing incoming mails and packages for all Suncorp employees
- Ensuring that only authorized personnel and visitors have access to restricted areas
- Entered data, generated reports, and produced tracking documents relating to Workplace Management occupancy
- Monitoring and maintaining security protocols, including visitor sign in procedures and access control systems
- Coordinating maintenance and repair requests for the building facilities and equipment
- Monitoring and managing office inventory
- Liaising with Building management for any facility-related issues
- Implement and maintain Safety procedures and emergency response plans
- Verify the identity of visitors and issue visitor badges or access cards as needed
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Answered high volume of phone calls and email inquiries
- Facilitated training and onboarding for incoming office staff
- Liase with building maintenance, janitorial and security staff to ensure that the building's facilities are well-maintained and clean
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results
- Maintained central calendars and shift scheduling to meet important deadlines
Member Services Specialist
Accor Vacation Club
Gold Coast, Australia
10.2022 - 09.2023
- Assisted members in resolving issues or complaints in a timely manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Ensured compliance with policies and procedures related to member services.
- Coordinated special events for members, such as seminars and workshops.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Reservation Agent
Sofitel
Brisbane, QLD
10.2021 - 10.2022
- Verified guest information and payment options ensuring accuracy and completeness.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Followed up with customers after their stay to ensure satisfaction and address any issues.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Offered personalized recommendations based on guest preferences.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Cross-sold other hotel services such as restaurant reservations or spa treatments.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
Night Auditor
Intercontinental Hayman Island
Hayman Island, QLD
05.2021 - 10.2021
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Greeted arriving guests and checked them in to their rooms.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Completed nightly updates to hotel rates and individual room charges.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Coordinated with guest services and concierge team to meet guest needs.
- Assisted guests at check-in, providing information on various services within hotel.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Education
DIPLOMA OF FACILITY MANAGEMENT -
University of New England
NSW04.2025
CERTIFICATE IV PROCUREMENT -
Swinburne University of Tech
VIC02.2025
Skills
- Project Coordination
- Client Relations and Networking
- Problem-Solving & Adaptability
- Event Management
- Financial & Budgetary Oversight
- Confidentiality & Integrity
- Health and Safety Compliance
- Space Planning and Allocation
- Vendor & Supplier Management
- Facility Management
- Project Management
- Workflow delegations
- Tenant Relocations
Timeline
EXECUTIVE ASSISTANT TO ACTING EGM MOTOR CLAIMS
Suncorp
04.2024 - Current
TEAM COORDINATOR
Suncorp
09.2023 - 04.2024
Member Services Specialist
Accor Vacation Club
10.2022 - 09.2023
Reservation Agent
Sofitel
10.2021 - 10.2022
Night Auditor
Intercontinental Hayman Island
05.2021 - 10.2021
DIPLOMA OF FACILITY MANAGEMENT -
University of New England
CERTIFICATE IV PROCUREMENT -
Swinburne University of Tech
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