Summary
Overview
Work History
Education
Skills
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Work Availability
Interests
Timeline
Hi, I’m

Blake Boyack

Sydney,NSW
Blake Boyack

Summary

Accomplished Barista Shift Lead at The Grecian Coffee House, known for enhancing customer loyalty through exceptional service and personalized attention. Excelled in espresso machine operation and customer service, significantly improving service speed. Demonstrated adaptability and cleanliness, contributing to a positive and efficient work environment. Achieved higher retention rates by implementing creative customer satisfaction strategies.

Overview

4
years of professional experience

Work History

The Grecian Coffee House

Barista Shift Lead
12.2023 - 06.2024

Job overview

  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
  • Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
  • Assisted with menu development by suggesting new drink recipes based on customer preferences and seasonal trends.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Omni Recruiting

Pick Packing
05.2022 - 12.2023

Job overview

  • Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
  • Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
  • Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
  • Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
  • Met or exceeded daily productivity targets consistently, contributing to the overall success of the company.
  • Picked and packed order items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Espresso Warriors

Barista
02.2020 - 03.2022

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.

Education

Duncraig Senior High School
Duncraig, WA

Year 12 from English
12.2018

University Overview

Skills

  • Barista Training
  • Cash handling proficiency
  • Cleanliness standards
  • Espresso machine operation
  • Supply Ordering
  • POS System Operation
  • Cash Handling
  • Food and Beverage Service
  • Customer Service

Quote

The way to get started is to quit talking and begin doing.
Walt Disney
Availability
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sunday
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afternoon
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Interests

Anything that involves being outdoors!

Timeline

Barista Shift Lead
The Grecian Coffee House
12.2023 - 06.2024
Pick Packing
Omni Recruiting
05.2022 - 12.2023
Barista
Espresso Warriors
02.2020 - 03.2022
Duncraig Senior High School
Year 12 from English

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Blake Boyack