Blake Cacic

• Manages all functions of the business and daily operations of Perth's largest flagship branch and supports operations and performance of 4 surrounding branches
• Develops plans to ensure that branch service goals and business profit goals are fully achieved
• Using key business reports to assess branch performance, identifying opportunities for improvement and taking action as required
• Using tools and surveys to evaluate customer satisfaction, and driving improvements based on observation and feedback
• Engaging with customers through professional introductions, front-of-house activities and community events
• Holding regular discussions with leaders and team members to review their performance and identify support required
• Developing a passionate, high-performing culture in my teams through observation, feedback and coaching
• Leading change by taking the time to understand it, monitoring the embedding process, and supporting my teams and customers through it
• Building relationships with potential customers and identifying new business opportunities
• Liaising with key stakeholders and business partners
• Effectively managing risk culture
• Understanding the key risks in my business and proactively managing them to protect our customers and team
• Actively managing the safety and wellbeing of my teams
• Recruiting to numerous different job roles including key leadership roles

I have worked across numerous branches in this time. Each was a new opportunity to learn new skills and work amongst different personality types and community demographics.

During this period, I worked in remote locations such as Kalgoorlie and Albany and understand the different needs of these communities.

• Improved client retention rates by maintaining regular communication and proactively identifying opportunities to upsell or cross-sell products.
• . Increased referral rates by consistently requesting satisfied customers to recommend our products/services within their personal networks.
• . Participated in regular sales meetings to discuss team goals, share best practices, and brainstorm innovative strategies for driving revenue growth.
• Collaborated closely with other departments like finance, operations and technical support to ensure seamless order processing and timely product and service deliveries which led to a high satisfaction rate among customers.