Blake Cleary
Sydney
Summary
Working with day to day businesses across Australia from Major Client Groups to small businesses in assisting with corporate facilities, technical issues with eftpos terminals working under pressure to resolve issues as quickly as possible and efficiently for the customer and business. Understanding and working withdiverse customers.
Overview
5
5
years of professional experience
Work History
Business Banking Associate
Commonwealth Bank of Australia, CBA
01.2025 - Current
- Improved client satisfaction by providing efficient and knowledgeable assistance.
- Spotted problems, generated options and recommended solutions.
- Participated actively in resolving customer complaints professionally thereby promoting a healthy working environment.
- Assisted customer with day to day general cooperate card enquires and requests.
- Assisted customer(s) with technical outages in regards to eftpos terminals.
- Having and understanding of commonwealth bank systems such as comm sec / beuru / telnet / pega.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Store Manager
Target Australia
01.2020 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with covering different management roles as a delegate when colleague was on leave.
- Created & developed learning materials for the store, regularly updated them.
- Maintained / amended Store Standard operating procedures when needed
Education
High School Diploma -
Colyton High School
01-2021
Skills
- Banking regulations
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching / Goals & Performance
- Cash management
- Operations management
- Retail inventory management
- Policies and procedures
- POS systems
Timeline
Business Banking Associate
Commonwealth Bank of Australia, CBA
01.2025 - Current
Store Manager
Target Australia
01.2020 - 01.2024
High School Diploma -
Colyton High School
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