Blake Coulthart
Wollongong,NSW
Summary
Resourceful Casino Gaming Host adept at maintaining high levels of productivity and efficiency in fast-paced casino environments. Skilled in customer service, conflict resolution, and promotional event management to enhance guest experience and increase loyalty. Excel in communication, teamwork, and problem-solving to effectively handle diverse situations with guests. Committed to leveraging interpersonal skills and gaming industry knowledge to provide exceptional service and support to both new and returning patrons. Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Casino Gaming Host
The Shellharbour Club
Shellharbour, NSW
02.2024 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Ensured compliance with local regulations governing gambling activities in club.
- Attendant assisting fixing and services of gaming machines.
- Provided customer service and managed customer inquiries.
- Trained new employees on customer service protocols.
Retail Worker
Coles
Mudgee, NSW
03.2022 - 01.2024
- Assisted large number of customers per day in finding or selecting items.
- Provided training and support to new staff members.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Assisted in ringing up sales at registers and bagging merchandise.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Apprentice Barber
Ronnies and Family
Mudgee, NSW
09.2018 - 01.2024
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Handled incoming phone calls and scheduled appointments.
- Learned advanced barbering skills such as beard trims and shaping facial hair styles.
- Updated appointment calendar and set shift schedules.
Education
Bachelor of Engineering - Mining
University of Wollongong
Wollongong, NSW10-2027
High School Diploma -
Mudgee High School
Mudgee, NSW11-2023
Skills
- Strong communication skills
- Sales and promotion
- Cash handling expertise
- Problem solving
- Customer service
- Bartending
- Gaming Machine Fixing
Affiliations
- Gym
- Basketball
- Rugby League
Certification
- RSA/RCG Competency Card
References
Coles Assistant Store Manager: Katrina Mills
Details: 0424 818 982
Supervisor : Krista Sugiarta
Details: 0412287715, krista.sugiarta@gmail.com
Supervisor: Teagan Boucher
Details: 0401 332 632, teaganmboucher@gmail.com
Timeline
Casino Gaming Host
The Shellharbour Club
02.2024 - Current
Retail Worker
Coles
03.2022 - 01.2024
Apprentice Barber
Ronnies and Family
09.2018 - 01.2024
Bachelor of Engineering - Mining
University of Wollongong
High School Diploma -
Mudgee High School
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