Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Hilgers

West End,QLD

Summary

I'm a dynamic compassionate leader with a problem solving mindset. I have a strong lending and sales background with a passion for growth, technology and exceeding expectations. I have a proven history of coaching and facilitating cost effective solutions and creating lasting relationships with both internal and external stakeholders.

Overview

13
13
years of professional experience

Work History

Team Leader

Auswide Bank
02.2023 - Current
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.

Home Lending Specialist

Macquarie Bank
04.2022 - 02.2023
  • Worked across both asset and home lending channels to facilitate banking and lending solutions for direct to bank clients.
  • Developed strong relationships with internal and external stakeholders, fostering a network of referrals for new business opportunities.
  • Presented products and services to customers using in-depth knowledge of direct banking and lending, providing out of the box solutions to complex problems.



Home Lending Specialist

WLTH
02.2021 - 04.2022
  • Assisted in onboarding/ training of new staff across multiple systems and facilitated growth in the business which included preparing onboarding training processes and documents.
  • Used relationship building skills and attention to detail to work with a broad mix of clients at all levels.
  • Built a foundation for long term relationships with clients and stakeholders whilst being proactive with implementing business plans to achieve goals.


Asset Lending Broker

Motorcycle Holdings
09.2018 - 03.2021
  • Worked as the sole external broker partner for the entire Motorcycle Holdings group providing alternative lending solutions and workshop / coaching sessions (via National Finance Solutions) before transitioning into a direct role at Motorcycle Holdings.
  • Established long-term relationships with clients through consistent communication and exceptional customer service.
  • Supported the company with "out of the box" solutions to problems and regular workshop sessions with staff.


Asset Lending Broker

National Finance Solutions
06.2018 - 09.2019
  • Provided easy to understand finance solutions to clients with complex needs, all across Australia using a variety of different business partners.
  • Ran regular workshop sessions with external referrers to further upskill their lending knowledge.
  • Brokered Relationships with clients and referrers.


Account Manager

McMillan Shakespeare (MMSG)
10.2017 - 06.2018


  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Sales Manager /Business Manager

Trinity Auto Group
01.2011 - 10.2017
  • Manged a team of salespeople across multiple vehicle franchises.
  • Worked with multiple lenders to assist clients in finance and insurance.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.


Education

Certificate IV in Finance And Mortgage Broking - Financial Services

Farsta

Certificate IV in Training And Assessment -

SSI

Skills

  • Dynamic People leader
  • Creative Thinker
  • Technology Focusesd
  • Problem Solver
  • Team Leader
  • One on One Coaching
  • Sales Development
  • Business Development
  • Home, Business and Asset Lender
  • Networking skills with internal and external stakeholders
  • Overcoming Objections
  • Customer Satisfaction
  • Customer Service

Timeline

Team Leader

Auswide Bank
02.2023 - Current

Home Lending Specialist

Macquarie Bank
04.2022 - 02.2023

Home Lending Specialist

WLTH
02.2021 - 04.2022

Asset Lending Broker

Motorcycle Holdings
09.2018 - 03.2021

Asset Lending Broker

National Finance Solutions
06.2018 - 09.2019

Account Manager

McMillan Shakespeare (MMSG)
10.2017 - 06.2018

Sales Manager /Business Manager

Trinity Auto Group
01.2011 - 10.2017

Certificate IV in Finance And Mortgage Broking - Financial Services

Farsta

Certificate IV in Training And Assessment -

SSI

Similar Profiles

CREATE PROFILE
Blake Hilgers