Blake Hurford
Sydney Olympic Park,NSW
Summary
Experienced Front of House Manager with a strong track record in delivering exceptional audience experiences and maintaining public safety in high-capacity venues. Skilled in team leadership, customer service, and operational management to ensure seamless event execution. Known for developing resilient teams through proactive training, strong communication, and effective conflict resolution. Passionate about creating memorable live performance experiences and upholding safety standards in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Manager
Trafalgar Entertainment
11.2023 - Current
- Consistently monitored and maintained health, safety, and WHS standards, including overseeing emergency procedures and conflict resolution during high-profile events.
- Streamlined operations for improved efficiency and cost savings by overseeing inventory and staff scheduling processes.
- Reduced incident rate by 40% over the course of three months.
- Collaborated with event managers and bar staff to maintain Responsible Service of Alcohol standards, supporting seamless operations while ensuring legal compliance and patron safety.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Bar Supervisor
Trafalgar Entertainment
07.2022 - 11.2023
- Trained and mentored new hires, fostering a positive and resilient team culture focused on exceptional customer service and audience satisfaction.
- Handled customer complaints tactfully, maintaining a positive environment even during busy and challenging situations, with the ability to de-escalate incidents effectively.
Founder/Event Manager
Bad Media Productions
01.2020 - Current
- Produced and managed events, overseeing all aspects from logistics and scheduling to team coordination, ensuring smooth event execution and exceptional client satisfaction.
Actor/FOH Staff
Cloak And Dagger
12.2021 - 12.2021
- Monitored dining and service areas to ensure audience comfort, safety, and timely service, addressing issues as they arose to maintain a pleasant experience.
Freelance Video Editor
Misc.
03.2021 - 11.2024
- Maintained alignment with client vision, ensuring high-quality results under tight deadlines
Front of House/Barista
Cafe On Jersey
01.2018 - 12.2018
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Certificate of Event Management -
Career Academy
11-2024
Diploma of Film and Television -
JMC Academy
Ultimo, NSW2020
High School Certficate -
Inaburra High
Bangor, NSW2019
Skills
- Emergency Response and Crisis Management
- Customer Experience and Service Excellence
- Leadership and Team Development
- Event and Operations Management
- Problem Solving and Conflict Resolution
- Scheduling and Rostering Proficiency
- WHS and RSA Compliance
- MS Office
Certification
- SITHFAB002: Responsible Service of Alcohol (RSA)
- Licensee Training (NSW) – Compliance training for managing licensed venues, covering RSA and RCG requirements.
- HLTAID011: Provide First Aid
- Standard Mental Health First Aider
- HLTAID010: Basic Emergency Life Support
- HLTAID009: Cardiopulmonary Resuscitation (CPR)
- SITXFSA001: Use Hygienic Practices for Food Safety
- SITHFAB005: Prepare and Serve Espresso Coffee
Timeline
Front of House Manager
Trafalgar Entertainment
11.2023 - Current
Bar Supervisor
Trafalgar Entertainment
07.2022 - 11.2023
Actor/FOH Staff
Cloak And Dagger
12.2021 - 12.2021
Freelance Video Editor
Misc.
03.2021 - 11.2024
Founder/Event Manager
Bad Media Productions
01.2020 - Current
Front of House/Barista
Cafe On Jersey
01.2018 - 12.2018
Certificate of Event Management -
Career Academy
Diploma of Film and Television -
JMC Academy
High School Certficate -
Inaburra High
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