Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Businessexperience - Description
Attributes
References
reference
Timeline
Generic

Emily Scheyka

Bracken Ridge,QLD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse general labourer

B&D Doors
06.2021
  • General labouring duties
  • Assembling garage doors, cleaning, manual handling, training new staff.

Agile Security Group
09.2020
  • Greeting patrons, Covid training, Safety to all staff and patrons.

Self Employed - Photography business

05.2019
  • Taking professional photos
  • Editing
  • Customer service
  • Planning for shoots.

Sales assistant & Warehouse worker

Christmas Shack
08.2018
  • Working on a casual basis, this position involved meeting general service demands, greeting customers, assisting with stock in warehouse and placement of stock on shelves.

Warehouse Production Worker

G James Glass & Aluminium
06.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
  • Reduced order processing time with accurate picking, packing, and shipping of products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Car Detailer

Own Business
01.2024 - Current
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, polishing chrome accents, applying wax coatings to exteriors.
  • Provided exceptional customer service and addressed customer inquiries.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained clean, tidy and safe work environment.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Driver/offsider

RCTransport
01.2022 - 01.2023
  • Driving a 4.5 GVM truck, delivering goods to commercial and residential areas, also assisting other drivers with any needs they may have on their delivery runs.

Delivery driver

Uber Driver
08.2020 - 08.2021
  • Picking up & delivering orders
  • Customer service.

Education

No Degree -

Sandgate District State High School
Deagon, QLD
11.2016

Skills

  • Customer service (phone and face-to-face)
  • Problem solving
  • Cash management
  • Transaction processing
  • Data processing
  • Inventory control
  • Store-based security
  • Stock receipting
  • End-of-day processing
  • Sales negotiations
  • Product selection
  • POS terminal and EFTPOS
  • Warehouse Safety
  • Package handling
  • Heavy Lifting
  • Material Handling

Certification

  • Certificate II in security operations
  • First aid certificate
  • RSA responsible service of alcohol

Accomplishments

  • Sales Assistant, Provide customer service at registers and on retail floor. Responded to all customer enquiries providing support and guidance as required.
  • Cash Management, Ensured accurate management of all cash sales. Counted out all amounts of cash in front of customers to minimize conflict and ensure accurate reconciliation of daily sales.
  • Stock Control, Returned stock to the floor and assisted with restocking of products as required. Supported visual merchandising standards while setting up new displays and rotating required stock.
  • Sales Reconciliations, Assisted shift supervisor with reconciliation of ad-hoc and daily sales transactions. Provided support by re-checking while helping to resolve discrepancies.

Businessexperience - Description

Photography business: Professional photos, editing, making sure that customers are happy and looked after in a professional manner.

Attributes

  • Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers.
  • Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability.
  • Time Management: dedicated to effectively prioritizing and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists.

References

Peter Frelicot, Retail Manager, Christmas Shack, 0411 021 726, pfrelicot68@gmail.com

reference

Corey Grieve - Former team member - RC Transport

0435115101

coreygrieve@outlook.com

Timeline

Warehouse Production Worker

G James Glass & Aluminium
06.2024 - Current

Car Detailer

Own Business
01.2024 - Current

Driver/offsider

RCTransport
01.2022 - 01.2023

Warehouse general labourer

B&D Doors
06.2021

Agile Security Group
09.2020

Delivery driver

Uber Driver
08.2020 - 08.2021

Self Employed - Photography business

05.2019

Sales assistant & Warehouse worker

Christmas Shack
08.2018

No Degree -

Sandgate District State High School
Emily Scheyka