Blake Ingrey
Sydney,Australia
Summary
Performance/results driven CSNSW Administration Officer with Child Protection Coordination experience and a strong background in Product Sales and Customer Service Management.
Overview
2026
2026
years of professional experience
Work History
Child Protection Coordinator
CSNSW
- Complete CSNSW reports to offer advice to Management regarding child-related offenders and their suitability to engage in visits whilst incarcerated within NSW, keeping in line with the Child Contact Assessment Policy (CCAP) and all other relevant governmental legislation.
- Provide expert advice to internal and external stakeholders to ensure CSNSW followed its legislative responsibilities relating to how children and child-related offenders are managed within the NSW custodial environment.
- Provide statewide advice and support regarding Child Protection to staff across all areas of CSNSW and DCJ to reduce risks and ensure all serious risks of harm to children are being reported appropriately.
- Contribute to the development, implementation, and evaluation of CPCSU policies and procedures to ensure the continuous improvement of business continuity within the team.
- I have spent 12 weeks cumulatively in 2024 performing this role, with an upcoming 14 weeks from March - June 2025.
Administration Officer
CSNSW
11.2023 - Current
- Company Overview: Child Protection Coordination and Support Unit (CPCSU)
- Providing high level administrative support to the CPCSU Coordinators and Manager throughout the entire Child Contact Assessment Policy (CCAP) assessment process
- Accurately processing a high volume of tasks across numerous mediums (email, phone) to ensure the efficient running of the CPCSU's administrative requirements
- Preparing, on average, 150 Information Exchange responses per month under Chapter 16A of the Children and Young Persons (Care and Protection) Act 1998 to assist the Department of Communities and Justice and other NGOs in making more informed decisions about child safety in the community
- Daily operating of CSNSW systems including OIMS, EDRMS and OTS to ensure high quality and confidential records management, in line with CSNSW policies and procedures
- Demonstrating knowledge of relevant legislation and CSNSW policy and procedure by liaising and providing information and advice on child protection issues to a range of internal and external stakeholders - including Community and Custodial Corrections, NGOs, and families/caregivers
- Child Protection Coordination and Support Unit (CPCSU)
Product Sales Specialist
SDI AUSTRALIA
02.2023 - 11.2023
- Identified customer needs to deliver relevant product solutions and promotions to meet monthly, quarterly and yearly target budgets
- Drove substantial sales through suggestive selling and exhibiting superior product knowledge
- Leveraged CRM systems to manage sales activities and maximise sales performance within my territory
- Fostered relationships with client base to expand portfolio and grow business
- Developed customised sales techniques to successfully sell and upsell products and services to new and existing clients
- Worked within the University space to provide training and support to the next generation of dental professionals
- Managed client base of 700 clients within Northern NSW
Customer Service Manager
DENTAVISION PTY LTD
02.2021 - 01.2023
- Managing a team of four Customer Service Representatives, responsible for a sales force of 35 for one of Australia's leading dental consumable companies, with $40mil sales in 2021
- Oversaw Dentavision's first client facing website
- Managing corporate bodies - working with Government and University contracts, including dental consumable tenders for NSW Health
- Oversaw Customer Service / Warehousing operations to provide an unmatched customer experience
Territory Manager
KAVOKERR AUSTRALIA
04.2018 - 01.2021
- Managed 3 sales portfolios for one of Australia's leading dental brands
- Was solely in charge of entire NSW and ACT customer base
- Managed a $2mil target in 2019, finishing Q4 at 120%
- Hit and exceeded all sales targets in 2018 with approximate territory growth hitting 11% for FY18
- Liaising with key opinion leaders, corporate bodies, and a client base of approximately 3000
Education
Higher School Certificate -
Mitchell High School
01.2013
Bachelor of Global Business - French Studies
Macquarie University
01.2017
Bachelor of (Arts) - Psychology
Macquarie University
01.2015
Skills
- Stakeholder Relations
- Effective Client Management
- Conflict Resolution
- High Attention to Detail
- Strong Written and Verbal Communication Skills
- CSNSW Report Writing
- Offender Integrated Management System (OIMS)
- Electronic Document and Records Management System (EDRMS)
- Offender Telephone System (OTS)
- Microsoft Suite
- Salesforce
- Microsoft Dynamic 365
- Team Management
- Team Collaboration
Timeline
Administration Officer
CSNSW
11.2023 - Current
Product Sales Specialist
SDI AUSTRALIA
02.2023 - 11.2023
Customer Service Manager
DENTAVISION PTY LTD
02.2021 - 01.2023
Territory Manager
KAVOKERR AUSTRALIA
04.2018 - 01.2021
Bachelor of Global Business - French Studies
Macquarie University
Bachelor of (Arts) - Psychology
Macquarie University
Child Protection Coordinator
CSNSW
Higher School Certificate -
Mitchell High School
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