Summary
Overview
Work History
Education
Skills
Timeline
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Blake Lamb

Gold Coast,QLD

Summary

Driven and dedicated professional with a proven track record of success in the hospitality industry. Embarked on a rewarding 11-year journey at Sizzler, starting as a team member and swiftly progressing to the roles of certified trainer and management. Demonstrated exceptional leadership skills and a commitment to excellence, contributing significantly to the growth and success of the team.

Excelled as an Assistant Manager at GyG, showcasing the ability to adapt and thrive in diverse restaurant environments. Relocated from Brisbane to the vibrant Gold Coast, embracing new challenges and opportunities at Espresso Moto, where I dedicated three years to delivering exceptional customer experiences and contributing to the establishment's success.

Now, as I embark on a new chapter in my professional journey, I bring a wealth of experience in team leadership, operations management, and customer service. Eager to leverage my skills and expertise in a dynamic and growth-oriented environment, I am poised to make a meaningful impact in a new role.

Regards - Blake.

Overview

3
3
years of professional experience

Work History

General Manager

Espresso Moto Mermaid Waters
Mermaid Waters, QLD
05.2021 - 01.2024
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed service and sales strategies to improve retention and revenue.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Led employee evaluations with constructive feedback to boost performance.
  • Created schedules and monitored payroll to remain within budget.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Designed sales and service strategies to improve revenue and retention.
  • Supervised employees through planning, assignments, and direction.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Oversaw product development initiatives from concept through completion stages.
  • Identified needs of customers promptly and efficiently.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.

GYG Assistant Manager

Guzman y Gomez
Stafford, QLD
12.2020 - 04.2021
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Delegated daily tasks to team members to optimize group productivity.
  • Served as a liaison between staff members and senior management personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Produced thorough, accurate and timely reports of project activities.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Established processes for monitoring customer satisfaction levels.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Managed customer service inquiries and complaints in a timely manner.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Resolved conflicts between team members in an effective manner.

Sizzler Assistant Manager

Sizzler
Caboolture, QLD
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Served as a liaison between staff members and senior management personnel.
  • Proposed or approved modifications to project plans.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Created reports on sales trends, inventory levels, and financial data.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Completed inventory audits to identify losses and project demand.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained up-to-date knowledge of company products and services.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Kawana Waters State College
Bokarina, QLD
06-2010

Skills

  • Sales
  • Business Development
  • Customer Retention
  • Expense Control
  • Customer Relationship Management
  • Staff Supervision
  • Workflow Planning
  • Schedule Management
  • Loss Prevention
  • Business Administration
  • Quality Management
  • Staff Motivation
  • Staff Development
  • Recruitment
  • Communication Skills
  • Time Management
  • Revenue and Market Expansion
  • Product Development
  • Interpersonal Skills
  • Problem Resolution

Timeline

General Manager

Espresso Moto Mermaid Waters
05.2021 - 01.2024

GYG Assistant Manager

Guzman y Gomez
12.2020 - 04.2021

Sizzler Assistant Manager

Sizzler

High School Diploma -

Kawana Waters State College

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Blake Lamb