David Livingston
Bentleigh,VIC
Summary
To develop a career within a National or Multi national company. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
26
26
years of professional experience
Work History
Sales Representative
Shorehire
09.2019 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Store Manager
Vitale & Sons
08.2013 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Plaster Products
11.2009 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Develop sales database using CRM’s
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Financial year 2020 till July my account customer at 125% of budget
Account Manager
Plaster Products
12.2006 - 11.2009
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Business to business sales within the commercial, building and construction
- Negotiating pricing structure and quotations
- Negotiated contract terms with clients, securing favourable agreements for both parties.
- Ability to focus on targets and KPI’s
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Store Key Account Manager
Stewart’s Plaster Product’s
06.2005 - 12.2006
- To develop, maintain and enhance exceptional standards of sales to all accounts, and to develop new and existing contracts and tenders within the Seaford store.
- Facilitate and develop key supplier contracts Eg Ashford Homes – Boral linings became sole supplier for internal, external, compounds and accessories.
- Increased quarterly sales figures
- Created sales forecasts to target daily, monthly and yearly objectives.
- Establish, develop and present advertising campaign resulting in an increase in sales.
- Establish and develop key relationships with customers.
- Introduce an operational standard for Occupational Health and Safety.
- Develop an Assistant Manager on all levels of training from sales and administration, stock maintenance, telephone manner, reconciliation of takings and OHS
Store Manager
Bayside Plaster Products
12.2002 - 12.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Manage stock levels, inbound and out bound stock and logistics
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Develop new accounts
- Assisted with hiring, training and mentoring new staff members.
- Project management and development
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Liaise with Sales Reps
Executive Officer
Office For Standards in Education
12.2001 - 09.2002
- To maintain a high level of service for date retention and collection
- Handled administrative management, personnel issues and supply requirements for unit.
- To monitor budget accuracy and implement data control strategies.
- Liaison with Members of Parliament to stratagem key budget control requirements regarding budget analysis.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Develop members of staff, Executive Officers, to maintain key budget analysis initiatives.
- Secured financing for company expansion projects by cultivating relationships with investors.
Executive Officer
Department For Skills in Education
01.2001 - 11.2001
- To provide an accurate and efficient level of data management to Early Childhood Organisations
- Handled administrative management, personnel issues and supply requirements for unit.
- Oversaw risk management strategies, mitigating potential threats to the organization''s stability and reputation.
- Liaison with Early childhood Inspectors to provide information on levels of standards
- Maintain a high level of data management for future reference
- Collaborated with cross-functional teams to identify new business opportunities in line with strategic objectives.
Store Manager
Forty Winks
03.1998 - 07.2000
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with cliente
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- And ensure a high level of customer service whilst operating within the general guidelines of the store, key suppliers and corporation.
- Ensure sales targets and strategies are achieved and exceeded
- Ensure individual sales targets are met and exceeded
- Maintain and manage staff and team development
- Development and maintenance of advertising budgets
- Initiated relationship selling concept
Education
St Patrick Grammer
Ballarat, VICSkills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Educationandtraining
1995, First Aid, 2008, First Aid Refresher Course, 2006, Technology Institute of Victoria Fork Lift Licence, 1994-Deferred, Bachelor Accounting/Economics, Completed first year subjects, 1993, Victorian Certificate of Education, St Patrick’s College Ballarat
References
Upon request
Timeline
Sales Representative
Shorehire
09.2019 - Current
Store Manager
Vitale & Sons
08.2013 - 09.2019
Store Manager
Plaster Products
11.2009 - 01.2014
Account Manager
Plaster Products
12.2006 - 11.2009
Store Key Account Manager
Stewart’s Plaster Product’s
06.2005 - 12.2006
Store Manager
Bayside Plaster Products
12.2002 - 12.2004
Executive Officer
Office For Standards in Education
12.2001 - 09.2002
Executive Officer
Department For Skills in Education
01.2001 - 11.2001
Store Manager
Forty Winks
03.1998 - 07.2000
St Patrick Grammer
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