Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Martin

Pet Welfare Supervisor
Campbelltown

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

8
8
years of professional experience

Work History

Pet Welfare Supervisor

Hanrob Pet Hotels
Waterfall, New South Wales
09.2024 - Current
  • Oversaw daily operations of the facility with capacity for 500+ dogs and cats across 9 buildings whilst managing over 35 staff members ensuring smooth workflow, adherence of SOP's whilst ensuring timely completion of tasks and industry leading care for the animals.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from personal experience in the field.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Managed a diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collaborated with veterinarians to provide timely medical attention for animals, ensuring optimal health outcomes.
  • Enhanced animal welfare by implementing and overseeing comprehensive care plans for various species.
  • Maintained a clean and safe environment for animals by supervising thorough cleaning routines and facility maintenance tasks.
  • Evaluated staff performance regularly, providing constructive feedback and support to improve individual skills and overall team effectiveness.
  • Streamlined daily operations by developing and implementing efficient work schedules for the animal care team.
  • Mitigated risks associated with contagious diseases through strict adherence to quarantine protocols when necessary or required.
  • Enhanced communication among staff members by holding regular meetings to discuss ongoing challenges faced during daily operations, and potential solutions or improvements needed within the organization's processes or procedures.

Small Business Owner

Blake the Mobile Detailer
Sutherland Shire, NSW
05.2021 - 08.2024
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Built my business from the ground up from one client a week to over 35 jobs per months creating systems and processes to create solid foundations and ensure efficiency whilst providing a premium industry leading service
  • Managed over 25 monthly clients on a subscription based plan
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Managed financial accounts to maintain budget discipline and ensure profitability.

Animal Shelter Officer

Sutherland Shire Council
09.2020 - 05.2022
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Handling of declared dangerous dogs in line with the Companion Animal Act and council policies.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Administered medications to animals in treatment and documented changes in condition.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Trained new volunteers, sharing knowledge and practices for high-quality animal care.
  • Improved shelter cleanliness with thorough daily cleaning and maintenance routines.
  • Enhanced socialization of animals, preparing them for successful adoption through interaction and training.
  • Followed strict infection control procedures to prevent the spread of infectious diseases such as Kennel Cough, Cat Flu, Ring Worm and Parvo Virus

Retail Assistant

Ipetstore
02.2019 - 08.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Crew Trainer

Mcdonlds
05.2017 - 11.2018
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Evaluated crew members progress and provided constructive feedback for continuous development.

Education

High School Diploma -

Engadine High School
Engadine, NSW
04.2001 -

Skills

Team leadership

Resource allocation management

Experience in handling dangerous and aggressive dogs

Workflow optimization

Service excellence

Goal-oriented planning

Effective team cohesion

Coaching and guidance

Results-driven

Strong attention to detail

Process optimization

Effective task delegation

Timeline

Pet Welfare Supervisor

Hanrob Pet Hotels
09.2024 - Current

Small Business Owner

Blake the Mobile Detailer
05.2021 - 08.2024

Animal Shelter Officer

Sutherland Shire Council
09.2020 - 05.2022

Retail Assistant

Ipetstore
02.2019 - 08.2019

Crew Trainer

Mcdonlds
05.2017 - 11.2018

High School Diploma -

Engadine High School
04.2001 -

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Blake MartinPet Welfare Supervisor