Blake McDermott
Strahan,TAS
Summary
Proven track record in enhancing guest satisfaction and streamlining reservations at The Round Earth Company, showcasing exceptional customer service and multitasking abilities. Excelled in high-pressure environments, significantly contributing to team success and establishment reputation through effective communication and hospitality service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host at The Ship That Never Was
The Round Earth Company
10.2019 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating and bookings.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
No Degree -
Mountain Heights School
Queenstown, TAS12.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking
- Adaptable to change
- Reservations
- Seating arrangements
- Cleaning and sanitation
- Interactive communication skills
- Guest Engagement
- Hospitality service
Accomplishments
- Achieved Grade 10 House Captain through effectively being engaged in team sports and social events.
Certification
Responsible Service of Alcohol (RSA)
Timeline
Host at The Ship That Never Was
The Round Earth Company
10.2019 - Current
No Degree -
Mountain Heights School
Similar Profiles
J DennisonJ Dennison
Part Time Actor at The Round Earth CompanyPart Time Actor at The Round Earth Company
Colleen JonesColleen Jones
Marketing Coordinator at Mother Earth Brewing CompanyMarketing Coordinator at Mother Earth Brewing Company
Angie McGrawAngie McGraw
Environmental Driver Specialist at Clean Earth, an Enviri CompanyEnvironmental Driver Specialist at Clean Earth, an Enviri Company