Blake O'Neil
Wyndham,Vic
Summary
In the role as a senior property manager, I oversee the operations and management of 650 properties, a significant increase from 250 when I started. I've spearheaded the development and implementation of strategies and policies that foster team growth and ensure the long term success of the business. Additionally, I serve as the primary contact for property owners, addressing any conflicts that exceed the scope of property managers responsibilities.
As a leasing consultant, I specialise in analysing current market conditions to provide accurate information to rental providers. I conduct both open and private inspections, screen rental applications, and assist rental providers in selecting suitable applicants. Throughout the lease term, I maintain a focus on delivering ongoing customer service to ensure a positive experience for all parties involved.
Overview
10
10
years of professional experience
Work History
Senior Property Manager and Leasing Consultant
RayWhite Real Estate Truganina
10.2019 - Current
- Conducting routine inspection as well as out going and in going inspections.
- Ensuring arrears are maintained and followed up on.
- Keeping up to date with maintenance as well as compliance.
- Maintaining relationships with both rental providers and renters. Resolving and smoothing over client escalations, including team members portfolio.
- Overseeing a team, providing support and guidance in daily operations and training.
- Conducting open for inspections and private inspections for leasing properties.
- Creating and implementing new processes to streamline property management for the team.
- Screening process for potential new renters.
Sales Assistant To Managing Director
RayWhite Real Estate Truganina
11.2017 - 10.2019
- Cold calling via phone call and door knocking.
- Building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in person and via telephone.
- Built rapport with repeat customers, fostering long term loyalty.
- Maintained up-to-date knowledge of the market in order to provide accurate information to vendors.
- Finalising and filling out contracts of sale.
- Conducting open for inspections and private inspections.
Team Member
Noodle Land
01.2014 - 01.2015
Team Member
Ba’get
01.2015 - 01.2017
Education
REIV
05.2017
Completed year 12 VCE - AccountingBusiness managementEnglishLegal studiesPsychology
Manor Lakes College
Wyndham Vale, VICResponsible Service Of Alcohol
07.2015
Skills
- Building relationships with current and potential rental providers
- Excellent communication both verbal and written
- Ability to work in a team environment
- High level understanding of PropertyMe, Property Tree, Inspection express and IRE
- Proficient in Excel and Word
- Superb customer service skills
- Exceptional time management
- Knowledge of the current rental legislation
- Handling lease agreements, applications, and screening potential renters
- Dealing with renters/rental providers issues, complaints, and resolving conflicts
- Ability to prepare for and attend VCAT hearings
- Leadership: Supporting, guiding and training junior staff
Accomplishments
2022 - 2023 - Top 4 office in the Ray White Vic/Tas network awards for rental net growth.
2022 - 2023 - Top 10 Leasing consultant of the year in the Ray White Vic/Tas network Awards. Leasing 284 properties in 12 months.
Creating and Implementing policies and procedures which have resulted in growing the portfolio from 250 to 650 properties in a 3 year period.
Market leader in Truganina for the past 3 years in leased properties as the sole leasing consultant for the agency.
References
- Mark Srivastava, Director at Ray White Truganina, 0425 400 600
- Palak Joshi, Team Leader/BDM at Ray White Truganina, 0447 070 177
Timeline
Senior Property Manager and Leasing Consultant
RayWhite Real Estate Truganina
10.2019 - Current
Sales Assistant To Managing Director
RayWhite Real Estate Truganina
11.2017 - 10.2019
Team Member
Ba’get
01.2015 - 01.2017
Team Member
Noodle Land
01.2014 - 01.2015
REIV
Completed year 12 VCE - AccountingBusiness managementEnglishLegal studiesPsychology
Manor Lakes College
Responsible Service Of Alcohol
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