Blake Walker
Forresters Beach,Australia
Summary
Versatile ICT professional with experience across data analysis, quality assurance, technical support, and system configuration. Recognised for reliability, problem-solving ability, and clear communication with both clients and internal stakeholders. Skilled at managing multiple priorities, documenting processes, and leveraging technology to support operational efficiency. Brings a strong foundation in IT systems and a commitment to continuous learning and improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Specialist
Australian Data Storage Pty Ltd
04.2020 - 07.2025
- Integrated third-party APIs into existing systems, expanding functionality and improving interoperability.
- Enhanced system performance through process optimization and troubleshooting of software issues.
- Conducted regular system audits to maintain compliance and improve operational efficiency across platforms.
- Conducted extensive user training sessions to enhance adoption rates of newly implemented systems, resulting in accelerated returns on investment.
- Analyzed complex datasets to identify trends and inform decision-making processes.
- Assisted in the evaluation of new tools and technologies to streamline the Software Configuration Management
- Created and maintained clear and concise documentation of tasks and processes performed
- Regularly liased between technical and non technical stakeholders
Technical Support Specialist
Teknik Pty Ltd
08.2019 - 01.2020
- Resolved technical issues for clients, ensuring high satisfaction and timely support.
- Collaborated with cross-functional teams to enhance troubleshooting processes and improve service delivery.
- Designed and implemented training materials for staff, increasing team efficiency in issue resolution.
- Developed knowledge base articles to assist users, enhancing self-service capabilities and reducing support volume.
- Provided customer service support for a wide range of software and hardware issues, maintaining strong customer relationships.
Education
Bachelor of Information Technology - Software Technology
Macquarie University
Macquarie Park, NSWNew South Wales High School Certificate -
De La Salle College
Revesby, NSWSkills
- Technical Support & Troubleshooting
- Software Configuration & Testing
- Data Analysis & Quality Assurance
- Hardware Setup, Deployment & Maintenance
- Documentation & Knowledge Base Management
- System Configuration & User Onboarding
- Office 365 & Google Workspace Administration
- Basic Database Management & Query Handling
- Adaptability & Willingness to Learn
- Collaboration Across Technical and Non-Technical Teams
SOFT SKILLS
- Analytical Thinking
- Clear and Concise Written Communication
- Verbal Communication & Active Listening
- Task Ownership & Accountability
- Professionalism Under Pressure
- Logical Decision-Making
- Cross-Functional Collaboration
- Initiative & Self-Motivation
Affiliations
- Macquarie University Computing Society
- Australian Computer Society Professional Recognition
Certification
- Statement of Attainment in Digital Security Basics
Timeline
Software Specialist
Australian Data Storage Pty Ltd
04.2020 - 07.2025
Technical Support Specialist
Teknik Pty Ltd
08.2019 - 01.2020
Bachelor of Information Technology - Software Technology
Macquarie University
New South Wales High School Certificate -
De La Salle College