Blanca Ferriz Rosell
Perth,WA
Summary
Customer Service and Hospitality Professional with extensive experience across multiple countries, demonstrating strong adaptability and responsibility. Proven track record of enhancing customer satisfaction through effective communication and interpersonal skills. Recognized for a positive attitude and a strong work ethic that consistently exceeds expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk and Customer Service at Museum
Special Tours
Reykjavik, Iceland
06.2023 - 09.2024
- Processing payments, operating coffee machines and preparing beverages.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Crowd Management at Cultural Events
L'Envelat
Sant Cugat Del Valles, Barcelona, Spain
12.2017 - 12.2020
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Using radios/headsets for communication and monitoring crowd flow and ensuring safety.
- Managing ticket scanning systems and setting up barriers and signage.
Restaurant Waitress
El Celler d’en Medir
Barcelona, Spain
09.2017 - 05.2018
- Operating payments, serving food and beverages efficiently, clearing and resetting tables. Following food safety and hygiene standards.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Restaurant Waitress
L’Engruna d’en Pousa
Torelló, Barcelona, Spain
11.2016 - 06.2017
- Brought food to tables in a timely manner.
- Cleared dirty dishes from tables, resetting table settings for new guests quickly and efficiently.
- Greeted customers at their entrance, and provided them with menus.
- Explained menu items, describing ingredients and cooking methods upon request.
Shop Assistant
Florist
Vic, Barcelona, Spain
04.2014 - 04.2015
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
- Bagged or packaged purchases and wrapped gifts.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Master of Science - Marine Conservation
Guent University
Ghent06-2020
Bachelor of Science - Biology
University of Central Catalonia, Spain
Vic, Barcelona06-2017
Skills
- Effective Multitasking
- Time management
- Flexible and adaptable
- Detail-Oriented Approach
- Fluent in English
- Client Engagement Skills
- Excellent communication
Certification
- Responsible Service of Alcohol (RSA) Certification
- Food Safety Handler Certification
- First Aid Provider Certification
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Portuguese
Limited
Affiliations
- Dancing, Various Styles and Techniques
- Climbing
References
Ásta Maria (Special Tours CEO)
astamaria@specialtours.is
Marc Teres Pernichi (Owner of El Celler d'en Medir)
+34 931 29 40 87
Albert Pousa (Owner of L'Engruna)
+34 938592147
Timeline
Front Desk and Customer Service at Museum
Special Tours
06.2023 - 09.2024
Crowd Management at Cultural Events
L'Envelat
12.2017 - 12.2020
Restaurant Waitress
El Celler d’en Medir
09.2017 - 05.2018
Restaurant Waitress
L’Engruna d’en Pousa
11.2016 - 06.2017
Shop Assistant
Florist
04.2014 - 04.2015
Master of Science - Marine Conservation
Guent University
Bachelor of Science - Biology
University of Central Catalonia, Spain
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