Blandine Karubandika
Caboolture/ Brisbane,Australia
Summary
Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Passionate individual with experience in providing assistance to individuals with physical, emotional, and mental disabilities. Proven ability to create innovative solutions to support individuals in achieving their goals. Skilled in developing care plans, delivering emotional support, and communicating effectively with clients and their families.
Overview
2025
2025
years of professional experience
Work History
Customer Service
Red Rooster
Pick pack wearhouse
DHL
02.2023 - Current
- Pick pack for different airlines and customs I work 4-5 times a week
Support Worker
Aussiecare Foundation
04.2024 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Housekeeper
Quarantine facility
04.2020 - 08.2021
- Cleaning resident with COVID apartment top to bottom, helping them with food and help with language if they are not from non English background
- Performed regular cleaning duties in the dressing room area, including sweeping, mopping, and disinfecting surfaces as needed.
- Handled customer concerns or complaints professionally, addressing issues promptly to maintain a high level of satisfaction.
Customer Service, Basic Hair Dressing Duties
Leyva Hair Design
05.2020 - 09.2020
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
Education
Certificate III - individual support, Personal support worker
ETC
Brisbane, QueenslandSkills
- Clerical Support
- Calm Under Pressure
- Active Listening
- Critical Thinking
- PPE use
- Team Management
- Team building
- Organizational Skills
- Time Management
References
- KADO AOCI, Coach In Training, Community, (042) 350-1047, kadoaoci@yahoo.com.au
- Caitlin Suthers, Team Leader, Domestic And Family Violence Program, 61437886692, caitlin.suthers@54reasons.org.au
Languages
Swahili
Professional Working
English
Full Professional
Timeline
Support Worker
Aussiecare Foundation
04.2024 - 09.2024
Pick pack wearhouse
DHL
02.2023 - Current
Customer Service, Basic Hair Dressing Duties
Leyva Hair Design
05.2020 - 09.2020
Housekeeper
Quarantine facility
04.2020 - 08.2021
Customer Service
Red Rooster
Certificate III - individual support, Personal support worker
ETC
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