Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blayke Pennell

Penrith,NSW

Summary

Dynamic Shift Supervisor at KFC with a proven track record in policy enforcement and staff motivation. Successfully enhanced customer satisfaction by resolving complaints and streamlining daily workflows. Adept at managing cash handling procedures and maintaining high safety standards, ensuring operations excells during peak hours.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

KFC
08.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced registers.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Monitored staff compliance with ROCC procedure, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Customer Service Representative

KFC
08.2020 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

No Degree -

Kingswood High
Kingswood, NSW
11-2023

Skills

  • Policy enforcement
  • Staff motivation
  • Safety awareness
  • Daily workflows

Timeline

Shift Supervisor

KFC
08.2024 - Current

Customer Service Representative

KFC
08.2020 - Current

No Degree -

Kingswood High

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Blayke Pennell