Eager Worker who is always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supermarket Worker
IGA Supermarket
03.2023 - Current
Prioritized helping customers over completing other routine tasks in store.
Inspected floor displays, noted missing items, and immediately replenished merchandise.
Facilitated positive customer interactions by offering assistance with bagging groceries during peak hours.
Assisted customers with price checking fruits and vegetables and finding requested items in department.
Created inviting environment for customers by maintaining store organization and cleanliness.
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Collaborated with colleagues on special projects such as seasonal resets or product launches within the store layout planogram execution.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
Assisted customers by finding items quickly to boost store satisfaction rates.
Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Listened to customer needs and desires to identify and recommend optimal products.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Communicated with customers and staff politely and professionally to uphold store standards.
Assisted customers with locating desired items, resulting in improved shopping experiences.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Engaged in friendly conversation with customer to better uncover individual needs.
Supported team members during busy periods, ensuring smooth operations throughout the store.
Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
Worked flexible hours across night, weekend, and holiday shifts.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
CFA Firefighter
Country Fire Authority, CFA
02.2023 - Current
Inspected apparatus, equipment, grounds, and station for proper order and condition.
Conducted fire drills and trained new recruits in use of firefighting equipment.
Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Collaborated with other emergency responders on scene to establish adequate fire suppression.
Prepared incident reports detailing personnel, location and results of each call.
Assisted with regular maintenance of firefighting equipment.
Completed training to stay in peak physical fitness and handle challenging tasks.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Proven ability to learn quickly and adapt to new situations.
Strengthened communication skills through regular interactions with others.
Worked effectively in fast-paced environments.
Developed strong organizational and communication skills through coursework and volunteer activities.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked well in a team setting, providing support and guidance.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Lifeguard
Clunes Outdoor Pool
12.2022 - Current
Educated patrons on safety protocols and enforced safety rules.
Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Entered water immediately to pull struggling swimmers to safety.
Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Responded to patron incidents in professional and timely manner.
Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Trained new lifeguards on safety procedures and protocol.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
Shared tips with patrons on swimming techniques and strength training.
Provided instruction and assistance to patrons on proper use of recreational equipment.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
Inspected pools and pools areas for adherence to safety protocols.
Provided friendly customer service to guests and addressed concerns.
Worked well in a team setting, providing support and guidance.
Cultivated interpersonal skills by building positive relationships with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Exercised leadership capabilities by successfully motivating and inspiring others.
Developed strong organizational and communication skills through coursework and volunteer activities.
Worked flexible hours across night, weekend, and holiday shifts.
Crew Coach
Maryborough McDonald's
03.2021 - 02.2023
My responsibilities as a Crew Coach varied, The main role i had is to train up any new crew that come through McDonald's and build their skills, ensuring that the crew on any given shift, are following all correct procedures and are up to date with everything going on
I also worked very closely with all the managers on what we can do as a store to strive even better, what i can do to continue to build the crew's strengths and to help support the crew for anything they may need
Worked flexible hours; night, weekend, and holiday shifts
Maintained energy and enthusiasm in fast-paced environment
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Offered friendly and efficient service to customers, handled challenging situations with ease
Developed and maintained courteous and effective working relationships
Maintained excellent attendance record, consistently arriving to work on time
Received a crew member of the month award for October last year
Demonstrated respect, friendliness and willingness to help wherever needed
Carried out day-day-day duties accurately and efficiently
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Education in Legal Studies unit 3&4 -
Education in Sport & Recreation cert unit 3&4 -
Education in Physical Education unit 3&4 -
Education in Product & Design unit 3&4 -
Education in English unit 3&4 -
VCE CERTIFICATE -
Highview College
Maryborough, VIC
11.2023
High School Diploma -
Highview College
Maryborough, VIC
11.2023
Skills
Training Junior Team Members
Rule Enforcement
Community Relationships
Staff Support
Safety Standards
Positive Reinforcement
Self-Control
Leadership
Teamwork
Resilience
Certification
HLTAID011 - Provide First Aid
PUAEME001 Provide emergency care
PUAEME003 Administer oxygen in an emergency
SISCAQU002 Perform basic water rescues
SISCAQU006 Supervise clients in aquatic locations
SISCAQU007 Perform advanced water rescues
HLTAID009 Provide cardiopulmonary resuscitation.
Accomplishments
In June 2022 i was selected as one of a very few students to participate in a work experience opportunity with Victoria Police
2018,2019,2022,2023 house cross country winner for the school
Recently Highview Competed in Energy Breakthrough and came first in our category.
For out the duration of the Month of May i participated in raising money for fallen police officers’ family's by having to run 200km for the month
Maccas Crew Member of the Month for October 2021
Fitness And Running
Quite often i like to hit the gym to help keep my body in peak condition, this benefits me with football, work having to be on my feet all day, a better self-esteem and helps with everything on a day to day basis. As well as hitting the Gym i love to run, particularly long distances. I love to participate in Fun Runs all around the state, representing the school at higher cross-country levels, and i find running helps reduce any stress i may be feeling and to help keep that positive mindset.
Footy
I have played footy for 11 years now going onto my 12th for the Learmonth Football netball club, in this time, i've captained the side, played in multiple finals series, won several awards consisting of most determined and most courageous, coaches award, rising star, and built a strong connection with everyone involved in the club