Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Blaz Rezen

3810 Pakenham,VIC

Summary

Dynamic and results-driven Food and Beverage Manager with over 10 years of experience in hospitality management, adept at enhancing customer satisfaction, optimizing operations, and leading teams in high-pressure environments. Proven track record in improving service quality and increasing revenue through innovative strategies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager

Levantine Hill Estate
Yarra Valley , VIC
10.2024 - Current
  • Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Developed and implemented new operational strategies, leading to a 15% increase in customer satisfaction ratings.
  • Managed a team of 43 staff members, providing training and support to ensure exceptional service standards.

Venue Manager

Polperro
Red Hill, VIC
10.2019 - 05.2024
  • Directed food and beverage operations for a busy venue, increasing revenue by 20% through targeted promotions, and improved menu design.
  • Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Collaborated with kitchen and service staff to streamline operations and maximize efficiency.
  • Conducted regular staff training sessions, fostering a culture of excellence in service delivery.
  • Maintained records of all bookings, payments received and services provided during events.

Food and Beverage Manager

Montalto
Red Hill, VIC
08.2013 - 09.2019
  • Instituted cost-saving measures that reduced waste and improved profitability while maintaining quality.
  • Organized and executed special events, enhancing customer engagement, and brand visibility.
  • Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Managed payroll records for employees working within the food and beverage department.
  • Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.

Skills

  • Strategic Planning and Execution
  • Team Leadership and Development
  • Customer Service Excellence
  • Budget Management and Cost Control
  • Menu Development and Pricing Strategies
  • Inventory management
  • Event Coordination and Management
  • Health and Safety Compliance
  • Staff training
  • Budget management
  • Budget administration

Affiliations

  • Coaching the U11 Girls' Soccer Team
  • Cycling
  • Wine making in Europe

Accomplishments

  • Pushing Polperro to get their first hat in good food, guy
  • Kept hat for all seven years working at Montalto
  • For 14 years in a row, received two Glasses awards for the wine list

Certification

  • Weset Level 2
  • Responsible service of alcohol

Languages

English
Native/ Bilingual
Slovenian
Native/ Bilingual
Italian
Limited

References

References available upon request.

Timeline

Food and Beverage Manager

Levantine Hill Estate
10.2024 - Current

Venue Manager

Polperro
10.2019 - 05.2024

Food and Beverage Manager

Montalto
08.2013 - 09.2019

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Blaz Rezen