Blessed Mpofu
Woolloongabba,QLD
Summary
Dynamic Customer Service Specialist with experience in fast-paced environments. Skilled in prioritizing tasks and managing escalated support issues while fostering strong client relationships. Committed to enhancing customer satisfaction and contributing to organizational success. Passionate about developing communication strategies for children, combining a background in hospitality with a desire to support others.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Petal and Pup
Brisbane, Qld
11.2021 - Current
- Provided excellent customer service through effective communication and problem-solving.
- Managed customer inquiries through phone, email, and live chat, ensuring timely and accurate responses.
- Collaborated with team members to efficiently resolve customer issues, enhancing overall customer satisfaction.
- Communicated with customers about delivery schedules and other pertinent information regarding orders.
- Maintained up-to-date knowledge of product offerings and promotions to provide precise assistance to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Documented customer interactions in the CRM system for tracking purposes.
- Assisted in training new staff on company policies and customer service standards.
- Processed returns and exchanges following established company procedures.
- Oversaw and monitored departmental operations and employee activity in support of business objectives.
- Implemented safety protocols to ensure workplace compliance.
- Supported team members with vehicle loading tasks to enhance efficiency.
WAIT STAFF MEMBER
The Komo
05.2021 - 11.2021
- Coordinated events and functions to enhance restaurant experience.
- Collaborated with coworkers to efficiently complete tasks.
- Resolved minor problems and communicated larger technical issues to management.
RECEPTIONIST
Salon2
Brisbane, Qld
11.2020 - 12.2020
- Answered questions about organization and provided callers with address, directions and other information.
- Checked in visitors and directed or escorted them to appropriate departments or personnel.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Processed incoming and outgoing documents via electronic methods and systems.
- Maintained office and faculty supplies to ensure uninterrupted operations.
WAIT STAFF MEMBER
Blue Infusion Northlake's
01.2018 - 06.2018
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
- Engaged with guests during meal service, replenished drinks and addressed additional requests to enhance dining experience.
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas and equipment.
Skills
- Customer engagement
- Communication skills
- Order processing
- Problem resolution
- Performance Tracking
- Onboarding Support
- Team collaboration
- Relationship management
- Adaptability
- Organization
- Process Improvement
- Critical Thinking
- Safety Awareness
- Shift Coordination
- Friendly communication
- Friendly communication
References
References available upon request
Additional Information - Achievements
- Academic Awards, 2017, Endeavour Award
- Citizenship Award, 2014
Timeline
Customer Service Representative
Petal and Pup
11.2021 - Current
WAIT STAFF MEMBER
The Komo
05.2021 - 11.2021
RECEPTIONIST
Salon2
11.2020 - 12.2020
WAIT STAFF MEMBER
Blue Infusion Northlake's
01.2018 - 06.2018