Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Blessie Jes Castro

Brisbane,QLD

Summary

Seeking a full time/ Casual position with a company which will require me to utilize my skills abilities and experience in the field to ensure the company's success. Highly experienced Customer Service professional. able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

Overview

6
6
years of professional experience

Work History

Picker Packer

SSS Australia
03.2024 - Current
  • Fulfilled orders accurately using pick lists, order management software, and RF scanners.
  • Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory locations.
  • Minimized errors by marking materials with identifying information.
  • Recorded pulled items with high accuracy, including product serial numbers and quantities.
  • Picked, packaged and transported orders using forklifts and hand trucks.
  • Customized packaging and padding options based on specific item shapes and materials.
  • Swept, mopped and collected trash to maintain warehouse cleanliness.
  • Fulfilled orders using pick lists, order management software and RF scanners.
  • Reported low stock levels and replenished inventory.
  • Moved heavy loads with pallet jacks, hand carts and reach trucks.
  • Kept storage areas, display cases and sales aisles clean with regular attention.

Administration/ Data Entry/ Receptionist

Luna Group
Brisbane City
11.2023 - 05.2024
  • Meet and greeting customers
  • Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
  • Scheduled appointments and documented updates in scheduling software.
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations.
  • Monitored lobby access, security parameters and visitor documentation.
  • Directed numerous calls per day to appropriate recipients using multi-line system.
  • Coordinated office cleaning and lobby organization for office and meeting areas.

2nd Year Hairdresser

Sns Hair and Beauty
03.2022 - 02.2023

In my second year of hairdressing, the educators such as loreal have helped me trained

  • Performed well in confined spaces and followed strict safety protocols.
  • Directed personnel and customers away from dangerous work areas with signage and clear communication.
  • Helped install, remove and repair tools and equipment.
  • Cleaned job sites regularly to maintain safe and efficient workspace.
  • Provided clients with catered recommendations for salon retail products to maintain hair health and appearance between appointments
  • Colored hair using highlights, lowlights and permanent dye techniques.
  • Explained salon services and pricing to help clients with budget and haircare decisions.
  • Cut and styled hair for diverse client base, specializing in texturizing and thinning.
  • Maintained neatness of service waiting areas.
  • Booked client appointments and coordinated schedule with salon receptionist.
  • Washed and rinsed clients' hair using most appropriate products.

Apprentice Hairdresser

Stefan's Hair and beauty
Brisbane, QLD
04.2022 - 10.2022

I applied at Stefan's hair as my first apprenticeship job in the hair industry.

1st year duty

· Greeted and welcomed clients in a professional manner.

· Provided consultation services to customers regarding their hairstyle needs and expectations.

· Assisted senior stylists with shampooing, conditioning, blow-drying and styling of hair.

· Maintained cleanliness and hygiene in the salon at all times.

· Cleaned tools such as scissors, combs and brushes after each client's visit.

· Advised clients on home care products for their hair type.

· Assisted senior hairdressers with reception duties such as booking appointments, handling payments.

· Attended training sessions conducted by senior staff members to update skillset.

· Prepared dyes, tints or bleaches needed for colouring procedures according to instructions from a qualified hairdresser.

· Worked with 5 hairdressers and assisted in all areas, including coloring, styling and cutting.

· Worked front desk, sold haircare products and processed payments whenever senior stylist were unavailable.

Customer Service Representative

Bohle Barn
02.2020 - 01.2021
  • attending customer service
  • invoicing receipts
  • cleaning around
  • helping kitchen duties
  • helping bar

Receptionist/All Around Food Service

West Cairns and edgehill Bowls Club Bistro
03.2018 - 01.2019
  • Working in the food industry as an all arounder one of my jobs were

Education

High School Diploma -

St Anthony Catholic College
Townsville, QLD

7 - Year 11 -

Trinity Bay State High

coursework in Art, Sport and Dance -

Skills

  • Safe Chemical Handling
  • Appointment Scheduling
  • Client Consultations
  • Collaboration and Teamwork
  • Workspace Organization
  • Payment Processing
  • Scheduling
  • Administrative Support
  • Greeting and Seating Clients
  • Time Management
  • Documentation and Reporting
  • Customer Service
  • Fast-Paced Environment
  • Cleaning and Sanitation
  • Problem-Solving
  • Attention to Detail
  • Quick Learner
  • Positive Attitude
  • Video Editing
  • Teamwork and Collaboration
  • Customer Support
  • Logging Information
  • Data Entry
  • Word Processing
  • Scheduling appointments
  • Telephone reception
  • Customer Relations
  • Data organization
  • Verbal Communication
  • Meeting Coordination

Accomplishments

  • Cert II in Salon Assistant
  • Art Cert
  • Fashion Cert

Timeline

Picker Packer

SSS Australia
03.2024 - Current

Administration/ Data Entry/ Receptionist

Luna Group
11.2023 - 05.2024

Apprentice Hairdresser

Stefan's Hair and beauty
04.2022 - 10.2022

2nd Year Hairdresser

Sns Hair and Beauty
03.2022 - 02.2023

Customer Service Representative

Bohle Barn
02.2020 - 01.2021

Receptionist/All Around Food Service

West Cairns and edgehill Bowls Club Bistro
03.2018 - 01.2019

High School Diploma -

St Anthony Catholic College

7 - Year 11 -

Trinity Bay State High

coursework in Art, Sport and Dance -

Blessie Jes Castro