Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
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BLESSON VARUGHESE

BLESSON VARUGHESE

Perth,WA

Summary

Versatile and results-driven professional with a proven track record at S W HART, excelling in airflow design and efficient problem-solving. Fluent in 5 languages and adept in MS Office and Oracle, I significantly enhance team dynamics and operational efficiency. Expert in navigating complex negotiations, I consistently achieve cost savings and foster robust customer relationships.

Overview

18
18
years of professional experience
1
1
Certification

Work History

MAINTENANCE ENGINEER

S W HART
MADDINGTON, WESTERN AUSTRALIA
12.2021 - Current
  • Inspected & tested lab equipment (Fume Hoods, Laminar flow cabinets, Class I, Class II Bio Safety & Dangerous goods cabinets) and Central air filtration systems to diagnose air quality (Primary, secondary up to ULPA stage Filters).
  • Coordinate with Customers with scheduled meetings and appointments ensuring the regular maintenance is carried in timely manner without fail for the client (Hospitals, Manufacturers, Microbiology & Pathology labs)
  • Schedule and coordinate with technicians, testers & Customers so that work is carried out smooth without interrupting any other areas of work.

SALES CONSULTANT

TELSTRA PTY LTD
MANDURAH, WESTERN AUSTRALIA
04.2021 - Current
  • Working successfully with diverse group of fellow sales team members & coworkers to achieve group targets, accomplish goals and address issues related to our products and services (mobiles, ipads/tablets, sim plans, Prepaids, WiFi modems and mobile broadband devices).
  • Using excellent verbal skills to engage & listen to customers, identify and understand their needs to advice on best solutions and refer to optimal services.
  • Maintaining knowledge of current promotions, exchange guidelines, payment policies, security practices & provide detailed product information to customers, including features, prices, and availability.
  • Handling credit and debit card payment processing to complete purchasing experience.
  • Boosting client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.

SENIOR MANAGER (PROJECTS & OPERATIONS)

METALEX GENERAL TRADING AND CONTRACTING COMPANY
AL RAI, KUWAIT
11.2008 - 10.2019
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.
  • Proposed or approved modifications to project plans.
  • Delegated work to staff, setting priorities and goals.
  • Leadership role in planning annual budgets for each department based on forecasted sales volumes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented process improvements to increase operational efficiency and reduce costs.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
  • Developed and implemented strategic business plans to drive growth and profitability.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Established and maintained relationships with key stakeholders to support business objectives.
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Analyzed business performance data and forecasted business results for upper management.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated with IT department to implement new technologies and systems enhancements.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Identified and pursued new business opportunities to expand market presence and revenue streams.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed routine maintenance and repair.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Created detailed reports on project progress for senior management review.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
  • Recruited and trained new employees to meet job requirements.
  • Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Established effective communication channels between different departments within the organization.
  • Monitored compliance with industry regulations and company policies to mitigate risk.

NETWORK ENGINEER

Sutherland pty ltd
Cochin, India
08.2006 - 06.2007
  • Monitored network usage and capacity to forecast future requirements and plan for expansions.
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Monitored system performance to promote network speed, availability and reliability.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

JAYAMATHA COLLEGE OF ENGINEERING
NAGERCOIL
11-2008

CISCO CERTIFIED NETWORK ASSOCIATE - Network And System Administration

LOGISTIC SOLUTIONS
KOTTAYAM
06-2006

High School Diploma -

MARTHOMA SENIOR SECONDARY SCHOOL
KOZHENCHERRY
03-2002

Skills

  • Design and calculate airflow and pressure required and duct sizing accordingly
  • Efficient Problem solving skills and people management
  • Break down tense situations with contractors and customers
  • People Management, cost saving skills
  • Speaks 5 languages (English, Hindi, Malayalam, Tamil & Arabic)
  • MS Office (Word, Excel, Power Point, One Note, Outlook)
  • Foxpro & Oracle softwares

Affiliations

  • Sports
  • Music
  • Play Instruments
  • Fishing
  • Watching Movies
  • Boating

Languages

English
Professional
Arabic
Professional
Hindi
Professional
Malayalam
Professional
Tamil
Professional

Certification

  • Cisco Certified Network Associate (CCNA)

References

References available upon request.

Timeline

MAINTENANCE ENGINEER

S W HART
12.2021 - Current

SALES CONSULTANT

TELSTRA PTY LTD
04.2021 - Current

SENIOR MANAGER (PROJECTS & OPERATIONS)

METALEX GENERAL TRADING AND CONTRACTING COMPANY
11.2008 - 10.2019

NETWORK ENGINEER

Sutherland pty ltd
08.2006 - 06.2007

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

JAYAMATHA COLLEGE OF ENGINEERING

CISCO CERTIFIED NETWORK ASSOCIATE - Network And System Administration

LOGISTIC SOLUTIONS

High School Diploma -

MARTHOMA SENIOR SECONDARY SCHOOL

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