Summary
Overview
Work History
Education
Skills
Certification
Reference
Software
Timeline
Generic

Bethaney Trent

Support Worker
Coffs Harbour

Summary

A dedicated and passionate support worker with extensive experience in disability support, foster care, and healthcare services. Currently pursuing a Bachelor of Health Science at Charles Sturt University to further enhance expertise. Specializes in providing person-centered care to individuals with complex mental health and disability needs. Experience includes palliative care, respite services, and youth work, consistently improving clients' quality of life. Proficient in community outreach, crisis intervention, and behavior management. Committed to promoting independence, ensuring compliance with safety and health regulations, and delivering exceptional, compassionate support. Seeking to apply skills in support work and community outreach to enhance the well-being of individuals.

Overview

10
10
years of professional experience
11
11
Certifications

Work History

Disability / Mental Health Support Worker

Challenge Community Services
10.2023 - 04.2024
  • Development of independent living skills (personal hygiene, budgeting, meal preparation )
  • Medication administration as prescribed by healthcare professionals.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Emergency incident documentation and rule compliance
  • Providing emotional support during difficult times or crisis situations
  • Strict adherence to data confidentiality rules

Disability Support Worker

NEXTT
01.2023 - Current
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Medication administration as prescribed by healthcare professionals.
  • Strict adherence to data confidentiality rules

Disability Support Worker

United Disability Support Services
01.2023 - 12.2023
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Strict adherence to data confidentiality rules

Disability Support Worker

Momentum Collective
01.2023 - 01.2023
  • Development of independent living skills (personal hygiene, budgeting, meal preparation )
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Emergency incident documentation and rule compliance
  • Providing emotional support during difficult times or crisis situations
  • Strict adherence to data confidentiality rules
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans
  • Kept accurate records for client files and handled related paperwork

Youth Work - Therapeutic Care Worker

CASPA
1 2022 - 06.2022
  • Developed daily living skills
  • Facilitated access to community resources
  • Maintained accurate documentation and ensured medication compliance
  • Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
  • Provided crisis intervention support when needed, deescalating situations while prioritising the safety of all involved parties.
  • Kept detailed daily logs with care actions, client behavior's, and incidents.
  • Adhered to company requirements for patient interactions and care standards.
  • Strict adherence to data confidentiality rules

Disability Support Worker

Brighter Access
01.2022 - Current
  • Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
  • Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
  • Improved independence and quality of life for clients through assistance with daily living tasks.
  • Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
  • Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
  • Coordinated transportation services for medical appointments or errands outside the home when needed by the client.

.

AIN (Assistant in Nursing)

Home Nursing Group
01.2021 - 02.2023
  • Provided individualized assistance to clients with physical, mental, and emotional disabilities
  • Developed independent living skills
  • Built positive relationships with clients and families
  • Maintained accurate record-keeping and documentation of client progress
  • Facilitated access to community resources and recreational activities
  • Provided emotional support during difficult times, maintaining strict confidentiality
  • Responded to emergencies and documented incidents
  • Administered medication as prescribed by healthcare professionals.

Brand Ambassador

BIG
01.2021 - 12.2021
  • Promoted brands and demonstrated products and services
  • Conducted market research and analysis
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Communicated product information with confidence and educated consumers about company.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Reported on performance metrics
  • Adapted quickly to changing market conditions or trends, adjusting promotional tactics as necessary for continued success.
  • Represented the organization professionally at trade shows, conferences, or other industry gatherings while promoting the brand effectively.

Salesperson

Optus
01.2020 - 01.2021
  • Developed product knowledge and managed customer relationships
  • Applied sales techniques and operated POS systems
  • Generated leads and communicated effectively
  • Conducted market analysis and negotiated sales
  • Merchandised products and provided technical support.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Implemented effective sales strategies to maximize revenue generation.

Waitress Supervisor

Indian Flavour Authentic Indian
01.2019 - 07.2020
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Bar Staff / Waitress

Federal Hotel
1 2017 - 01.2018
  • Operated POS systems for accurate transactions
  • Prepared beverages and cocktails
  • Processed cash and credit card transactions
  • Followed alcohol awareness procedures and provided excellent customer service.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Barista / Waitress

Jamaica Blue
01.2016 - 01.2016
  • Operated brewing equipment and POS systems
  • Managed inventory and adhered to health codes
  • Provided exceptional customer service and maintained a professional attitude.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Grocery Team Member

IGA
01.2014 - 01.2015
  • Managed inventory and operated POS systems
  • Monitored product expiration dates
  • Collaborated effectively with team members.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Health Science - Nursing

Charles Sturt University
Port Macquarie, NSW
01.2022 - 2025.12

High School Diploma -

John Paul College
Coffs Harbour, NSW
01.2007 - 2008.11

Skills

  • Hard skills

  • First Aid & CPR: Certified in advanced first aid and CPR, capable of providing emergency medical assistance

  • Assistive Technology: Knowledgeable in the use of assistive technology to support clients with disabilities

  • Nutritional Planning: Capable of creating and managing nutritional plans tailored to individual health needs

  • Safety Protocols: Familiar with implementing and adhering to health and safety protocols and regulations

  • Adaptive Equipment Usage: Knowledgeable in the use and maintenance of adaptive equipment for individuals with physical disabilities

  • Personal Care Assistance: Skilled in providing personal care assistance, including bathing, dressing, and feeding

  • Case Documentation: Proficient in maintaining detailed case notes, progress reports, and compliance documentation

  • Health Monitoring: Experienced in monitoring vital signs, tracking health indicators, and maintaining health records

  • Crisis Intervention: Trained in de-escalation techniques and crisis intervention strategies to manage emergencies effectively

  • Adaptability: Ability to adapt to changing situations and environments, maintaining professionalism and effectiveness

  • SOFT SKILLS

  • Medication Administration: Proficient in administering and managing medications, including accurate dosage and timing

  • Leadership: Proven leadership skills in supervising and motivating teams to achieve high standards of service

  • Organizational Skills: Strong organizational abilities, maintaining detailed and accurate records and managing multiple responsibilities

  • Conflict Resolution: Skilled in resolving conflicts and de-escalating tense situations, ensuring safety and positive outcomes

  • Adaptability: Ability to adapt to changing situations and environments, maintaining professionalism and effectiveness

  • Time Management: Proficient in managing time and prioritizing tasks to ensure timely and efficient service delivery

  • Team Collaboration: Effective team player with experience working in multidisciplinary teams to provide holistic care

  • Problem-Solving: Strong problem-solving abilities, employing creative and effective solutions to challenges and emergencies

  • Empathy: Demonstrated ability to understand and share the feelings of others, providing compassionate support

  • Communication: Excellent verbal and written communication skills, facilitating clear and effective interactions with clients, families, and healthcare professionals

Certification

Certificate IV Hospitality - TAFE NSW

Reference

References available upon request 

Software

Microsoft Office Suite

Google Documents

Care Management software

Remote health monitoring

Incident Reporting and Risk Management Software

Timeline

Disability / Mental Health Support Worker

Challenge Community Services
10.2023 - 04.2024

Disability Support Worker

NEXTT
01.2023 - Current

Disability Support Worker

United Disability Support Services
01.2023 - 12.2023

Disability Support Worker

Momentum Collective
01.2023 - 01.2023

Bachelor of Health Science - Nursing

Charles Sturt University
01.2022 - 2025.12

Disability Support Worker

Brighter Access
01.2022 - Current

AIN (Assistant in Nursing)

Home Nursing Group
01.2021 - 02.2023

Brand Ambassador

BIG
01.2021 - 12.2021

Salesperson

Optus
01.2020 - 01.2021

Waitress Supervisor

Indian Flavour Authentic Indian
01.2019 - 07.2020

Barista / Waitress

Jamaica Blue
01.2016 - 01.2016

Grocery Team Member

IGA
01.2014 - 01.2015

High School Diploma -

John Paul College
01.2007 - 2008.11

Youth Work - Therapeutic Care Worker

CASPA
1 2022 - 06.2022

Bar Staff / Waitress

Federal Hotel
1 2017 - 01.2018
Bethaney TrentSupport Worker