Brittany Guillot
Tootgarook
Summary
I am an individual skilled in the Customer service & Sales sector, I have strong computer skills, with proficiency in MS Office and the ability to use multiple systems and multiple screens. I am experienced in growing client bases via prospecting , social media & other marketing techniques. I have great customer service skills, and am hard-working and enthusiastic.
Overview
6
6
years of professional experience
Work History
Sales/ Health Coach Assistant Manager
Core Health Clubs
01.2021 - Current
- Database administration and social media marketing
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
- Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
- Enhanced clients'' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
- Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
- Prospecting & Sales
- Communicating and Negotiating
- Working on improving the business daily
- Maintaining multiple computer systems & CRM.
Insurance Agent/Customer Service Representative
TSA
06.2022 - 11.2024
- Database administration and social media marketing
- Prospecting & Sales
- Communicating and Negotiating
- Maintaining CRM Systems
- Developing Quotes
- Using multiple systems & screens simultaneously
- Actioning claims and leaving detailed notesDatabase administration and social media marketing
- Prospecting & Sales
- Communicating and Negotiating
- Maintaining CRM Systems
- Developing Quotes
- Using multiple systems & screens simultaneously
- Actioning claims and leaving detailed notes
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Sales/ Personal Training
Goodlife Health Clubs
01.2019 - 01.2021
- Database administration and social media marketing
- Prospecting & Sales
- Communicating and Negotiating
- Growing client base
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Education
Bachelor of Science - Sport Science
Charles Darwin University
Darwin, NT12-2025
SALES AUTHORITY PROGRAM -
NATIONAL SALES ACADEMY
01.2021
CERTIFICATE III BUSINESS -
PTEP
01.2014
SECONDARY SCHOOL -
PADUA COLLEGE
01.2010
Skills
- Web Design basic skills
- Design thinking
- Time management
- Planning
- Social Media Marketing
- Sales experience
- Problem-Solving
- Computer Literacy
- Proficiency in MS Office
- Experience using multiple screens
- Experience using multiple systems
- Project Management Tools
- Strong Communication
- Customer service skills
- Coaching
- Holistic wellness approach
- Professional ethics adherence
- Continuing education commitment
- Group coaching dynamics
- Goal establishment and monitoring
- Personalized program development
Timeline
Insurance Agent/Customer Service Representative
TSA
06.2022 - 11.2024
Sales/ Health Coach Assistant Manager
Core Health Clubs
01.2021 - Current
Sales/ Personal Training
Goodlife Health Clubs
01.2019 - 01.2021
SALES AUTHORITY PROGRAM -
NATIONAL SALES ACADEMY
CERTIFICATE III BUSINESS -
PTEP
Bachelor of Science - Sport Science
Charles Darwin University
SECONDARY SCHOOL -
PADUA COLLEGE
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