Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Blony Maunela

Wembley,WA

Summary

Versatile and customer-oriented IT professional with a Certificate IV in Programming and currently pursuing a Diploma of IT Programming at North Metropolitan TAFE. Fluent in English and Portuguese, this individual brings 3 years of diverse experience in customer service, hospitality, retail sales, volunteer work, and professional cleaning. Strong problem-solving skills and a passion for technology are evident through hands-on programming projects and collaborative efforts on open-source software.

Overview

4
4
years of professional experience

Work History

Crew Member

Guzman Y Gomez
04.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Cleaner

Grand Health Care Services
07.2023 - Current
  • Executed thorough cleaning tasks in resident rooms, common areas, and facility premises to maintain a hygienic environment
  • Followed strict sanitation protocols and infection control measures to ensure the well-being of elderly residents
  • Regularly sanitized high-touch surfaces, including doorknobs, handrails, and communal areas, to prevent the spread of germs
  • Performed general housekeeping duties, including dusting, vacuuming, mopping, and window cleaning, to maintain a clean and organized living space
  • Paid attention to detail when cleaning valuable or delicate items, ensuring their preservation and safety

Sales Consultant

Australian Power Saver
01.2024 - 03.2024
  • Executed door-to-door sales strategy, resulting in 75% of customers agreeing to sit down with a specialist for further consultation.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Kitchen Handy, Waiter & Dishwasher

Gustoso Restaurant
11.2023 - 01.2024
  • Assisted chefs in food preparation, ensuring timely and efficient kitchen operations
  • Washed, peeled, and chopped vegetables and fruits as per the chef's requirements
  • Collaborated with waitstaff to coordinate food orders and delivery to customers
  • Addressed customer inquiries, concerns, and special requests, ensuring a positive dining experience
  • Provided excellent customer service by greeting and assisting patrons in a friendly and professional manner
  • Assisted in preparing and setting up the dining area before service, including arranging table settings and ensuring a welcoming atmosphere
  • Washed, sanitized, and organized dishes, utensils, and kitchenware according to health and safety standards
  • Ensured proper storage and organization of clean dishes, ready for use in the kitchen or by the serving staff
  • Demonstrated attention to detail in inspecting dishes for cleanliness and ensuring they met established quality standards

Retail Assistant

Bakery & Pastry Versalhes
06.2020 - 11.2022
  • Loaded and unloaded bakery trays operated the dishwasher
  • Handled cash register transactions, took orders, and notified kitchen staff
  • Managed bookings, payments, and event confirmations

Education

Certificate IV - Information Technology Programming

North Metropolitan TAFE
Perth, WA
07.2024

ISCTEM Maputo, Mozambique
12.2022

Skills

  • Flexible and adaptable
  • Friendly with excellent customer service
  • Great verbal and written communication skills
  • Critical and reflective thinker
  • Proactive and initiative-driven
  • Collaborative team player
  • Languages: Portuguese and English

Availability

  • Monday, 6am - 11pm
  • Tuesday, 4pm - 11pm
  • Wednesday, 6:30pm - 11pm
  • Thursday, 1pm - 11pm
  • Friday, 5am - 11pm
  • Saturday, 5am - 11pm
  • Sunday, 5am - 11pm

References

  • Elizabeth Garcia, +61413249943, marygrassia1@bigpond.com
  • Mem Aylett, +61434966385, mem.aylett@hotmail.com

Timeline

Crew Member

Guzman Y Gomez
04.2024 - Current

Sales Consultant

Australian Power Saver
01.2024 - 03.2024

Kitchen Handy, Waiter & Dishwasher

Gustoso Restaurant
11.2023 - 01.2024

Cleaner

Grand Health Care Services
07.2023 - Current

Retail Assistant

Bakery & Pastry Versalhes
06.2020 - 11.2022

Certificate IV - Information Technology Programming

North Metropolitan TAFE

ISCTEM Maputo, Mozambique

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