Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Timeline
Generic

Blossom Turua

Summary

As an out-going people person I have a great background in building professional and friendly customer service experience. This has given me the opportunity to show my dedication in any role. Learning new skills motivates me with wanting to begin a new job. I have consistently proven my ability to meet deadlines and achieving company standards at all times.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Nandos Frankston
01.2023 - 02.2024
  • Training and mentoring new and current staff.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Selected as safety team lead for the store.
  • Selected as store ambassador.
  • Promoted our store and got the whole team involved for a competition for aus/nz and our store came 1st.
  • Leading a team even with unexpected obstacles and still remaining calm and professional to support me and my team to succeed.
  • Covered for other stores in Melbourne South-side region, even after my own shift at my home store.

Supervisor

Starbucks Porirua
12.2021 - 01.2023
  • Plan and conduct team management meetings and staff meetings as required
  • Organized and prepared new staff to open this new Starbucks store for the first time
  • Accomplishes staff job results by coaching, counselings, and disciplining
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Decide on reward and promotion based on performance.

Assistant Team Leader - Cafe

BP Connect Tawa
07.2017 - 12.2021
  • Cash handling, inbound & outbound calls, food handling
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.

Sales Assistant

The Warehouse
01.2016 - 01.2017


  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed transactions accurately while maintaining a high level of customer service.

Receptionist

Porirua RSA
01.2014 - 01.2015
  • Service & administrative tasks
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responsible for personnel, financial and operational records for system data.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Fashion Technology Cert Level 3 Pattern Design Cert Level 3 -

NZ Fashion Tech

Cert Level 3 in Warehousing Operations -

Foresite Training

National Business Admin Cert Level 1, 2 & 3 -

Porirua College
Nz
01.2014

Skills

  • Fast learner
  • Fast problem solving skills
  • Management skills
  • Multitasking
  • Communication skills
  • Hiring and Training
  • Team motivation
  • Product and service knowledge
  • Coaching and Mentoring
  • Common Sense

Accomplishments

  • Voted most creative student 2014
  • Barista of the year – Wild Bean (rookies) 2017
  • Scholarship – Nz Fashion Institute 2016
  • Master of cooking skills and knowledge 2014
  • Overall achiever in computer skills 2014

References

  • Malcolm Buckby, Manager Nandos (lynbrook)+61498569507
  • Jordan Hana, Manager Nandos, (frankston)+61434413864

Hobbies and Interests

  • Dancing
  • D.I.Y Projects
  • Cooking

Timeline

Assistant Manager

Nandos Frankston
01.2023 - 02.2024

Supervisor

Starbucks Porirua
12.2021 - 01.2023

Assistant Team Leader - Cafe

BP Connect Tawa
07.2017 - 12.2021

Sales Assistant

The Warehouse
01.2016 - 01.2017

Receptionist

Porirua RSA
01.2014 - 01.2015

Fashion Technology Cert Level 3 Pattern Design Cert Level 3 -

NZ Fashion Tech

Cert Level 3 in Warehousing Operations -

Foresite Training

National Business Admin Cert Level 1, 2 & 3 -

Porirua College

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Blossom Turua