Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
References
Timeline
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Blossom Turua

Melbourne,VIC

Summary

As an out-going people person I have a great background in building professional and friendly customer service experience. This has given me the opportunity to show my dedication in any role. Learning new skills motivates me with wanting to begin a new job. I have consistently proven my ability to meet deadlines and achieving company standards at all times.

Overview

11
11
years of professional experience

Work History

Store Manager

Schnitz
Fountain Gate, VIC
07.2024 - Current
  • Successfully led a team of 50+ employees, fostering a collaborative environment that emphasized individual strengths, resulting in increased staff productivity and morale.
  • Continuously trained and mentored team members, enhancing their skills in customer service, food preparation, and front-of-house operations, leading to higher customer satisfaction ratings.
  • Ensured all staff were well-prepared for audits and evaluations through comprehensive pre-audit checks, mock mystery shops, and individual performance reviews.
  • Ensured all staff consistently adhered to company SOPs, following established procedures for food safety, sanitation, and customer service, to maintain a high level of operational consistency.
  • Monitored daily operations of the restaurant, including food quality, kitchen operations, customer service, budgeting and inventory control.
  • Successfully reduced overall labor costs by implementing strategic team training initiatives that improved efficiency and minimized reliance on overtime and temporary staffing.

Assistant Manager

Nandos
Frankston, VIC
01.2023 - 02.2024
  • Training and mentoring new and current staff.
  • Supervised all areas of the restaurant to keep it clean and well-maintained.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Selected as safety team lead for the store.
  • Selected as store ambassador.
  • We promoted our store and got the whole team involved in a competition for Australia/New Zealand, and our store came in first.
  • Leading a team even with unexpected obstacles and still remaining calm and professional to support me and my team to succeed.
  • Covered for other stores in Melbourne South-side region, even after my own shift at my home store.

Supervisor

Starbucks Porirua
12.2021 - 01.2023
  • Plan and conduct team management meetings and staff meetings as required
  • Organized and prepared new staff to open this new Starbucks store for the first time
  • Accomplishes staff job results by coaching, counselings, and disciplining
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Decide on reward and promotion based on performance.

Assistant Team Leader - Cafe

BP Connect Tawa
TAWA, NZ
02.2016 - 12.2021
  • Cash handling, inbound & outbound calls, food handling
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.

Sales Assistant

The Warehouse
05.2016 - 01.2017
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed transactions accurately while maintaining a high level of customer service.

Receptionist

Porirua RSA
Porirua, NZ
01.2014 - 02.2016
  • Service & administrative tasks
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responsible for personnel, financial and operational records for system data.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

National Business Admin Cert Level 1, 2 & 3 -

Porirua College
Nz
01.2014

Fashion Technology Cert Level 3 Pattern Design Cert Level 3 - Fashion Design

NZ Fashion Tech
Wellington

Cert Level 3 in Warehousing Operations -

Foresite Training
Melbourne, VIC

Skills

  • Fast learner
  • Fast problem-solving skills
  • Management skills
  • Multitasking
  • Communication skills
  • Hiring and training
  • Team motivation
  • Product and service knowledge
  • Coaching and mentoring
  • Staff management
  • Culture development

Accomplishments

  • Voted most creative student 2014
  • Barista of the year – Wild Bean (rookies) 2017
  • Scholarship – Nz Fashion Institute 2016
  • Master of cooking skills and knowledge 2014
  • Overall achiever in computer skills 2014

Hobbies and Interests

  • Sewing
  • Disney movies
  • Cooking

References

Keri Rissetto - 0414933689

Business development manager (Schnitz)

 

Malcolm Buckby -  0498569507

Assistant Manager (Nando's)

Timeline

Store Manager

Schnitz
07.2024 - Current

Assistant Manager

Nandos
01.2023 - 02.2024

Supervisor

Starbucks Porirua
12.2021 - 01.2023

Sales Assistant

The Warehouse
05.2016 - 01.2017

Assistant Team Leader - Cafe

BP Connect Tawa
02.2016 - 12.2021

Receptionist

Porirua RSA
01.2014 - 02.2016

National Business Admin Cert Level 1, 2 & 3 -

Porirua College

Fashion Technology Cert Level 3 Pattern Design Cert Level 3 - Fashion Design

NZ Fashion Tech

Cert Level 3 in Warehousing Operations -

Foresite Training

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