Lillian Bloxsome
Melbourne,Victoria
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering [Number] years of experience in [Industry]. Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
ActAdviser, Ministerial and Parliamentary Services
The Suburban Rail Loop Authority
01.2024 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Improved processes by recommending operational changes.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Acting Executive Assistant
The Suburban Rail Loop Authority
09.2023 - 11.2023
- Handled confidential and sensitive information with discretion.
- Managed executive calendars, scheduling meetings and appointments..
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Project Support Officer
The Suburban Rail Loop Authority
04.2023 - 09.2023
- Coordinated logistics for meetings and events, ensuring seamless execution of project-related activities.
- Reviewed project materials and deliverables for adherence to methodologies and procedures.
- Performed data gathering and research to support sourcing and cross-functional projects.
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
- Maintained open lines of communication between team members, allowing for swift resolution of any challenges encountered during the course of a project.
- Maintained and reviewed daily and weekly client reports.
- Implemented process improvements that led to increased productivity and overall project success.
- Planned and coordinated scheduling and administrative tasks.
- Arranged internal meetings, provided supporting information and arranged catering.
- Collaborated with external vendors to secure necessary resources at competitive prices while adhering to strict deadlines.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Legal Assistant
Melbourne County Court Drug Alcohol Treatment Court Pilot
10.2022 - 03.2023
- I have the duty of maintaining up to date records of client's court appearances when I attend court and feel comfortable with this responsibility.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Legal Assistant
Legal Aid Victoria
05.2022 - 10.2022
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Legal Support Officer
Disaster Response Legal Service
11.2020 - 05.2022
- I played an integral part in administrative support for many senior-level lawyers and coordinated various schedules, meetings and emergency travel to flood impacted areas in Northern NSW.
- Managed high-stress situations by effectively prioritizing tasks and meeting tight deadlines.
- Contributed to overall office productivity by taking on additional responsibilities such as training new staff members.
- Provided exceptional administrative support for the legal team, ensuring smooth operations.
- Improved case management efficiency by streamlining filing systems and organizing digital databases.
- Delivered excellent service levels under pressure while working on complex cases in a fast-paced legal environment.
- Answered telephone and coordinated meetings.
- Facilitated clear communication between attorney teams and clients through regular updates on case progress.
- Answered telephone and coordinated meetings and conferences.
- Enhanced client relations by meticulously managing legal documents and correspondence.
Legal Support Officer
Aboriginal Legal Service
05.2020 - 11.2020
- Managed high-stress situations by effectively prioritizing tasks and meeting tight deadlines.
- Improved case management efficiency by streamlining filing systems and organizing digital databases.
- Enhanced client relations by meticulously managing legal documents and correspondence.
- Coordinated meetings, depositions, and court appearances for multiple attorneys without scheduling conflicts.
- Provided exceptional administrative support for the legal team, ensuring smooth operations within the office.
Education
High School Diploma -
Otago Girls High School
Otago New Zealand2015
Skills
- Policy analysis
- Cultural Competency
- Government relations
- Nonprofit Management
- Meeting facilitation
- Teamwork and Collaboration
- Strong Work Ethic
- Customer service and support
- Administrative Support
- Filing and Recordkeeping
Employer
Suburban Rail Loop Authority
Department
Department of Transport
Cover Letter
Dear Talent Acquisition Manager,
RE: Project Support Officer position
I would like to express my interest in the advertised Project Support Officer position at Suburban Rail Loop Authority.
I have worked within the legal sector since 2020 and believe I produce well written documents and correspondence. I am competent at communicating clearly with my team, clients and stakeholders.
In my current role as a Legal Assistant, I work primarily with 3 lawyers in the Melbourne County Court Drug and Alcohol Treatment Court Pilot. I have the duty of maintaining up to date records of client's court appearances when I attend court and feel comfortable with this responsibility.
During my previous role as Legal Support Officer for the Disaster Response Legal Service, I played an integral part in administrative support for many senior-level lawyers and coordinated various schedules, meetings and emergency travel to flood impacted areas in Northern NSW.
Thank you for taking the time to review and consider my job application. I believe that I am highly qualified for this position and will be a valuable employee at Suburban Rail Loop Authority.
I am looking forward to learning more details regarding the Project Support Officer Position, and I hope to hear from you soon.
I am available to begin this position from April 14th Onward.
Please let me know if you have any questions.
Sincerely,
Lillian Bloxsome
Personal Information
Title: Talent Acquisition Manager
Timeline
ActAdviser, Ministerial and Parliamentary Services
The Suburban Rail Loop Authority
01.2024 - Current
Acting Executive Assistant
The Suburban Rail Loop Authority
09.2023 - 11.2023
Project Support Officer
The Suburban Rail Loop Authority
04.2023 - 09.2023
Legal Assistant
Melbourne County Court Drug Alcohol Treatment Court Pilot
10.2022 - 03.2023
Legal Assistant
Legal Aid Victoria
05.2022 - 10.2022
Legal Support Officer
Disaster Response Legal Service
11.2020 - 05.2022
Legal Support Officer
Aboriginal Legal Service
05.2020 - 11.2020
High School Diploma -
Otago Girls High School
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