Bluebird Pitcher
Marsden,Brisbane
Summary
Hard-working and reliable, with a lot of customer service experience. I adjust well to high-pressure situations and can handle difficult requests by taking initiative and utilising my problem-solving skills. I am willing to undergo any training required and wish to grow as a professional by further developing my knowledge and skills. I enjoy working with others as a team and am also capable of working independently.
Overview
8
8
years of professional experience
Work History
Documents Officer
Nauru Shipping Line
Nauru Island
07.2023 - Current
- Responded promptly to customer inquiries or complaints in a polite manner.
- Compiled manifest, bill of ladings, and invoices, and arranged the documents for distribution to local authorities and international customers.
- Entered bill of lading into system, as per manifest, ensuring accuracy.
- Created Container Release documents as required.
- Oversaw financial budgeting and fiscal management to optimize resources.
- Ensured the security and confidentiality of sensitive information.
Personal Assistant to the Chief Executive Officer
Nauru Maritime & Port Authority, Nauru Shipping Line
Nauru Island
12.2023 - 05.2024
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Processed incoming and outgoing mail for the CEO.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions, and took minutes during board meetings.
- Answered phone calls on behalf of the CEO and took messages as necessary.
- Prepared letters and other documents as requested by the CEO.
- Provided administrative support to the executive team members when needed.
- Assisted in organising special events, such as conferences, board meetings, workshops, etc.
- Coordinated catering services for boardroom lunches or dinners.
CORPORATE TRAVEL CONSULTANT
Our Travel
Brisbane CBD
07.2019 - 02.2023
- Prepared travel itineraries (hotel, flights, transport) for our clients using various agency systems
- Tailored itineraries with the goal of being proactive rather than reactive
- Dealt with Government of Nauru cabinet members and staff, department employees, medical passengers, expatriates, students, State Owned Enterprises, as well as private passengers
- Ensured clients' seating, meal, and other requests were followed
- Provided mock itineraries, quotes, and invoices
- Processed financial transactions both from clients and to suppliers
- Reconciled the team's financial transactions to ensure accounts were accurate, and assisted Finance to fix any discrepancies
- Assisted with any queries or complaints
- Wrote SOPs and trained new team members
- Assisted with general reception and administration duties.
RESERVATIONS OFFICER
Nauru Airlines
Brisbane CBD
11.2016 - 06.2019
- Booked commercial, group, and corporate tickets on Nauru Airlines flights
- Processed financial transactions, including refunds and EMD credit
- Uploaded passenger name lists prior to departure and closed flights after
- Assisted customers with special requests, queries, and complaints
- Compared fares and tax with competitors and reported to our CFO
- Entered adjusted fares and taxes into our reservation system, including promotional fares
- Assisted with general reception and administration duties.
Education
may need refresher training
Skills
- Attention to detail
- Fast learner
- Strong work ethics
- Conflict resolution
- Excellent communication skills
- Financial transactions
- Excellent customer service skills
- Building rapport with clients and suppliers
- High level of confidentiality
- Organised and tidy
- Good time management
- Active listening
Timeline
Personal Assistant to the Chief Executive Officer
Nauru Maritime & Port Authority, Nauru Shipping Line
12.2023 - 05.2024
Documents Officer
Nauru Shipping Line
07.2023 - Current
CORPORATE TRAVEL CONSULTANT
Our Travel
07.2019 - 02.2023
RESERVATIONS OFFICER
Nauru Airlines
11.2016 - 06.2019
may need refresher training
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