Ben Mackereth
Point Vernon,Australia
Summary
Resourceful and professional, adept at facilitating student engagement and administrative support. Always striving to improve the student experience through collaborative efforts and efficient process management. Known for adaptability, teamwork, and consistently achieving positive outcomes.
Overview
31
31
years of professional experience
Work History
Student Services Assistant
University of the Sunshine Coast
Fraser Coast (Hervey Bay), QLD
01.2024 - Current
- Managed confidential student data, ensuring privacy and compliance with federal regulations.
- Enhanced student satisfaction by providing timely and accurate information on university services and resources.
- Maintained strong relationships with campus partners to effectively address student needs across various departments.
- Assisted in the development of student programs for improved engagement and retention rates.
- Promoted a positive campus environment by addressing student concerns and directing them to appropriate resources when necessary.
- Provided support for academic advising, helping students make informed decisions about course selection and degree requirements.
Freelance Journalist
Self Employed Writer
01.1994 - Current
- Outdoor journalism, published in FlyLife (Aus//NZ), SA Angler (Aus), The Drake (US), The Flyfish Journal, (US), Fly Culture (UK), MidCurrent (Canada), The Province (Canada)
Customer Consultant
Telstra Store
Maryborough, Australia
07.2013 - 02.2024
- Retail sales and customer services including: resolving billing queries, device issues and technical difficulties, acting store manager (weekends)
Warehouse Manager
Richform Construction Supply
Coquitlam, Canada
09.2008 - 03.2013
- Customer service, shipping and receiving, Staff supervisor/manager, maintenance and service of all rental equipment, first aid, OHS&W officer
Salmon Hatchery Operations Manager, Secretary
Port Moody Ecological Society
Port Moody, Canada
01.2008 - 03.2013
- Grant applications, habitat restoration, fish husbandry, community events, working with volunteers and government, water quality, OHS&W compliance
Customer service/ Maintenance co-ordinator
Scooter City
Coquitlam, Canada
01.2008 - 08.2008
- Customer service, Scheduling, data entry, repairs and maintenance of scooters and powered wheelchairs
Team supervisor/Assistant Manager
Manoora Seeds
Manoora, Australia
01.1996 - 01.2007
- Machinery operation and maintenance, induction Training employees, customer service, OHS&W officer, first aid
Various Periodic Work
01.1995 - 01.1996
- Butcher shop hand, Gardening & Landscaping, Construction, Electrician Assistant, Rouseabout and Farmhand
Education
B. Sc. Honours -
University of the Sunshine Coast
01.2022
Bachelor of Animal Ecology -
University of the Sunshine Coast
01.2021
Management & Leadership Development -
Justice Institute of British Columbia
01.2009
Frontline Business Management - Cert. 4
Career Boss Australia
01.2007
Matriculated - SACE
Riverton & District High School
01.1994
Skills
- Client service and satisfaction
- Time management
- Punctuality
- Reliability
- Software proficiency
- Remote and Independent work
Hobbies and Interests
- Fishing, Boating, Hiking, Outdoors, Traveling, Reading, Writing, Photography
Timeline
Student Services Assistant
University of the Sunshine Coast
01.2024 - Current
Customer Consultant
Telstra Store
07.2013 - 02.2024
Warehouse Manager
Richform Construction Supply
09.2008 - 03.2013
Salmon Hatchery Operations Manager, Secretary
Port Moody Ecological Society
01.2008 - 03.2013
Customer service/ Maintenance co-ordinator
Scooter City
01.2008 - 08.2008
Team supervisor/Assistant Manager
Manoora Seeds
01.1996 - 01.2007
Various Periodic Work
01.1995 - 01.1996
Freelance Journalist
Self Employed Writer
01.1994 - Current
Bachelor of Animal Ecology -
University of the Sunshine Coast
Management & Leadership Development -
Justice Institute of British Columbia
Frontline Business Management - Cert. 4
Career Boss Australia
Matriculated - SACE
Riverton & District High School
B. Sc. Honours -
University of the Sunshine Coast